Daiana Ursu
Clonsilla,Dublin
Summary
A dedicated and motivated law student with hands-on experience in customer service and team management, seeking to apply legal knowledge and interpersonal skills in a dynamic legal internship. With a background as a waiter and floor supervisor, I have honed my ability to thrive in fast-paced environments, manage multiple tasks efficiently, and communicate effectively with diverse individuals. These roles have developed my attention to detail, problem-solving abilities, and leadership skills, which are essential for the legal profession.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress/ Supervisor
Clonsilla Inn- Mark Shaws
Clonsilla
06.2021 - Current
- Processed food and drink orders: Efficiently managed and accurately took customer orders for both food and beverages
- Handled customer complaints: Addressed and resolved customer concerns and complaints with professionalism and care
- Participated in event operations: Actively contributed to the planning and execution of various events, ensuring their smooth operation
- In January 2022, supervisor training began.
- Handled end-of-day till reconciliation: Ensured accurate balancing of the till at the end of each shift
- Organized events: Managed events by coordinating and ensuring that customers received all necessary food and drinks
- Trained new staff: Provided training and guidance to new employees, helping them integrate smoothly into their roles
- Managed reservations: Sorted and confirmed reservations, ensuring proper scheduling and seating arrangements.
Waitress
Eddie Rockets
Charlestown
02.2020 - 06.2021
- Welcomed and seated customers: Guided guests to their tables, ensuring a welcoming and comfortable dining experience
- Managed order-taking: Accurately recorded food and drink orders, maintaining attention to detail
- Delivered orders to tables: Served food and beverages promptly and efficiently
- Provided exceptional customer service: Ensured a positive dining experience by attending to customer needs and requests
- Resolved customer complaints: Addressed and resolved any issues or complaints to maintain high customer satisfaction.
Telephone operator
Eddie Rockets
Charlestown
02.2019 - 02.2020
- Handled telephone orders: Efficiently processed customer orders over the phone with accuracy and clarity
- Coordinated delivery logistics: Managed and organized delivery schedules to ensure timely and accurate service
- Resolved customer complaints: Addressed and resolved customer complaints, maintaining high satisfaction levels
- Provided information and assistance: Answered customer inquiries, offering clear and helpful responses to questions.
Education
Secondary School - Leaving Cert
Lutrellstown Community College
Clonsilla, Leinster 08.2016 - 07.2022
Law and Criminology - Law and Criminology
Maynooth University
Maynooth, Co Kildare 09.2022 -
Skills
- Communication
- Teamwork
- Ability to Work Under Pressure
- Customer Service Skills
- Supervisory practices
- Supervisory leadership
- Effective leader
- Event Supervision
- Skilled problem solver
- Confident decision-maker
Certification
Present Leaving Cert Certificate
Languages
English
Native
Romanian
Native
German
Intermediate
Personal Information
- Date of birth: 11/28/02
- Nationality: Irish/ Romanian
Custom
Camy, Eddie Rockets, (01) 834 2745
Accomplishments
In secondary school, I was deeply involved in the Green School Committee for several years, in my last year I became a co-president of the team and earned an award for my efforts at graduation.
Affiliations
- Badminton
- Reading
- Gardening
References
References available upon request.
Timeline
Law and Criminology - Law and Criminology
Maynooth University
09.2022 -
Waitress/ Supervisor
Clonsilla Inn- Mark Shaws
06.2021 - Current
Waitress
Eddie Rockets
02.2020 - 06.2021
Telephone operator
Eddie Rockets
02.2019 - 02.2020
Secondary School - Leaving Cert
Lutrellstown Community College
08.2016 - 07.2022
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