Dacel Fwamba Sango
Kilkenny
Summary
Master's student in Information Systems for Business Performance and a graduate in International Commerce with French (2.1). Experience with SQL, Tableau, MS Access, and Excel. Proven ability to create models, and analyze and interpret data from multiple sources. Skilled in developing actionable insights to drive business decisions and strategies. Experience in data mining, data cleansing, and data visualization.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Retail Supervisor, Sales Assistant, and Delivery Worker
NEXT Kilkenny
, County Kilkenny
12.2020 - Current
- Received promotion to retail supervisor
- Managing and motivating staff (in a senior role)
- Conducting training sessions for new staff members and overseeing shift scheduling
- Maintaining office systems, ensuring efficient operations, and optimizing workflow
- Implementing and enhancing technology-driven solutions to streamline office processes
- Demonstrating expertise in identifying and addressing fraudulent transactions and counterfeit bills in adherence to established procedures
- Acting as a frontline manager in the implementation of store functions through team collaboration
- Nurturing the development of high-performing individuals, conducting performance evaluations, providing coaching, and delivering constructive feedback
- Achieve business goals by driving sales motivation, overseeing store maintenance, and fostering effective communication within the team
- Averaged 116% efficiency rate in the delivery sector
Door-to-door Sales Representative
Network Security
Kilkenny, County Kilkenny
06.2020 - 08.2020
- Participated in product training sessions to enhance in-depth product knowledge
- Traveled to various cities and towns, engaging in door-to-door sales of home-monitored alarm systems
- Established robust relationships with customers through effective communication and utilized persuasive techniques, including upselling, to drive sales
- Managed and maintained detailed records of issued invoices and actively engaged with customers to address account-related inquiries
- Systematically reported valuable customer feedback to management, contributing to continuous service improvement
- Played a pivotal role in a small team, collaborating to achieve shared objectives and project goals
- Engaged in regular system audits and assessments to identify areas for improvement and ensure compliance with established procedures
- Implemented technology-driven solutions to elevate data analysis and reporting, ensuring informed decision-making, and contributed to refining office systems to align with business objectives.
- Top sales representative for 3 weeks
Summer Camp Leader
Watershed Kilkenny
, County Kilkenny
05.2019 - 08.2019
- Ensured welfare and safety of campers outside of activity times, providing high-quality pastoral care.
- Applied risk management principles were akin to coaching duties to safeguard individuals during designated swimming sessions.
- Executed meticulously planned and organized activities in various domains, catering to groups of up to 50 individuals, emphasizing effective project management and coordination skills.
- Developed and maintained robust relationships with stakeholders, contributing to enhanced client satisfaction and retention.
- Collaborated with cross-functional teams to deliver structured activities, fostering teamwork and achieving common goals.
Education
Master's - Information Systems for Business Performance
University College Cork
Ireland 09.2023 -
Bachelor's Degree of International Commerce - French
University College Cork
Ireland 09.2019 - 05.2023
Certifications
Skills
- Microsoft Office
- Data Analytics
- Tableau
- MS Access
- Competent with SQL & Python
- Marketing automation
- Leadership and talent development
- Health & Safety Audits
- Problem-solving & Adaptability
- Digital Marketing
Affiliations
- Member of the UCC Commerce Society 2019
- Member of O'Loughlin Gaels GAA Club since 2009
- Member of Evergreen Football Club 2018
- UCC Freshers Hurling team 2019
Additional Information
- Five All-Ireland medals and eight representing my county and my schools.
- Class representative in 2016
- Irish Water Safety School Swimming Badge
- Garda Vetted
- Three student Merit awards at St Kieran's College (2014, 2015, 2017)
- Over 7 years of providing excellent customer service.
- Served food to the elderly at Christmas with ‘Meals on Wheels Ireland' 2022
Languages
English
Native
French
Fluent
Timeline
Master's - Information Systems for Business Performance
University College Cork
09.2023 -
Retail Supervisor, Sales Assistant, and Delivery Worker
NEXT Kilkenny
12.2020 - Current
Door-to-door Sales Representative
Network Security
06.2020 - 08.2020
Bachelor's Degree of International Commerce - French
University College Cork
09.2019 - 05.2023
Summer Camp Leader
Watershed Kilkenny
05.2019 - 08.2019
Certifications
Similar Profiles
John Joseph McEneryJohn Joseph McEnery
Kilkenny Inn/Kernel Bar at Vicar St KilkennyKilkenny Inn/Kernel Bar at Vicar St Kilkenny
Freda ParsonsFreda Parsons
Reception supervisor at Kilkenny Civic TrustReception supervisor at Kilkenny Civic Trust
CATHERINE ACHACATHERINE ACHA
Special Needs Teacher/Intervention Teacher/Teacher at Kilkenny Primary SchoolSpecial Needs Teacher/Intervention Teacher/Teacher at Kilkenny Primary School