CYNTHIA RAMIREZ
Centennial
Summary
Strategic and results-driven Client Relationship Manager and Project Coordinator with over three years of experience elevating client satisfaction, engagement, and retention through proactive relationship management and seamless project execution. Demonstrated success in leading high-impact initiatives, building trusted partnerships, and driving collaboration across cross-functional teams to exceed client expectations.
Proven track record of delivering measurable results, including a 30% reduction in onboarding time and a 15% boost in client engagement, by implementing scalable, data-driven strategies. Skilled in upselling, client advocacy, and leveraging Salesforce and CRM systems to transform insights into actionable solutions. Dedicated to creating value at every stage of the client journey, ensuring long-term success and sustainable growth.
Overview
4
4
years of professional experience
Work History
Recruiting Account Manager
Bright Flag Recruiting
07.2023 - Current
- Promoted from Recruiter to Account Manager within one year by consistently exceeding client expectations, delivering strategic value, and demonstrating a strong commitment to client success and retention.
- Built and maintained strong client relationships, providing tailored onboarding experiences and proactive support that consistently drove high satisfaction, increased retention, and maximized the value of contracted services.
- Boosted client satisfaction by 15% through the development of targeted onboarding sessions, leveraging data-driven insights to identify pain points, enhance customer experiences, and cultivate long-term partnerships.
- Leveraged Salesforce to track and optimize key onboarding and engagement metrics, translating data into actionable strategies that enhanced client experiences and contributed to informed, data-backed business decisions.
- Implemented a structured client communications framework, including regular follow-ups, strategic check-ins, and engagement tracking in Salesforce, resulting in improved client retention and strengthened customer loyalty.
- Led complex onboarding projects from inception to completion, collaborating cross-functionally to align internal teams with client expectations and ensure seamless, efficient onboarding processes.
Recruiter Specialist
Bright Flag Recruiting
07.2022 - 07.2023
- Managed end-to-end recruitment processes for diverse roles, from job posting and screening to candidate evaluation and post-placement support, enhancing placement efficiency by 20% through strategic alignment with client needs.
- Utilized Salesforce and other CRM systems to track client data and engagement metrics, streamlining communication workflows and driving process improvements that enhanced both internal efficiency and client satisfaction.
- Collaborated closely with clients to understand their unique goals, developing tailored onboarding programs and delivering personalized support to ensure seamless integration and measurable success.
- Implemented data-driven onboarding strategies, leveraging CRM tools to document milestones, track progress, and provide transparent, consistent updates that contributed to a smooth and positive client experience.
- Designed and executed advanced sourcing and passive candidate engagement strategies, significantly strengthening the talent pipeline and consistently meeting high-volume recruitment demands while maintaining a client-first approach.
Education Program Coordinator
Ministerio De Educación
05.2021 - 06.2022
- Designed and implemented educational programs tailored to diverse learner needs, mirroring a customer success approach by delivering customized solutions that aligned with stakeholder goals and maximized participant engagement.
- Led training sessions and workshops, translating educational expertise into a customer success setting by guiding clients through onboarding and product training, fostering collaboration, and encouraging continuous feedback to drive satisfaction and adoption.
- Created an inclusive and supportive learning environment, ensuring a positive and impactful experience—paralleling how a CSM nurtures client relationships, manages expectations, and maintains high standards of service delivery.
Education
Bachelors of Arts - International Relations
University of Colorado At Denver
05-2021
Skills
- Data Analysis
- Leadership & Team Management
- Sales and Growth Initiatives
- Client Onboarding & Product Training
- Customer Satisfaction & Retention Strategies
- Data Management & CRM Systems
- Technical Skills
- Salesforce
- Tracker - ATS
- Trello
- Account management
- Documentation and reporting
Languages
Spanish
Native language
Timeline
Recruiting Account Manager
Bright Flag Recruiting
07.2023 - Current
Recruiter Specialist
Bright Flag Recruiting
07.2022 - 07.2023
Education Program Coordinator
Ministerio De Educación
05.2021 - 06.2022
Bachelors of Arts - International Relations
University of Colorado At Denver
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