Csilla Petrovay
Dublin 1
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. I have more than 5 years experience in managing and leading teams. I am excellent in working with others to achieve a certain objective on time and with excellence. I enjoy overcoming challenges and I have a genuine interest in hotel management.
Overview
7
7
years of professional experience
Work History
DUTY MANAGER
CASTLE HOTEL AND LEISURE CENTRE
MACROOM, CO. CORK
01.2021 - 11.2023
- Took responsibility for the hotel in the absence of the general manager
- Managed the bar, restaurant and reception while improving productivity food quality and service
- Supported the team and ensuring continual improvement
- Working with the heads of department in achieving the revenue and guest satisfaction targets
- Handling any emergencies and complaints and complying with the hotel's fire evacuation procedure
- Monitored the hotel functions book and familiarise with all updates and amendments
- Ran functions such as christenings, confirmations, wedding and other parties.
FOOD AND BEVERAGE SUPERVISOR
CASTLE HOTEL AND LEISURE CENTRE
MACROOM, CO. CORK
02.2018 - 01.2021
- Trained and supervised employees to ensure that they are performing their jobs correctly
- Monitored employee productivity to ensure that goals are being met
- Overseeing inventory of food and beverage supplies, ordering new items as needed
- Maintained sanitation standards on the premises by monitoring employee compliance with with company policies regarding cleanliness
- Maintained and controlled cash and charge procedures and successful implementation of cashing up procedures.
FOOD AND BEVERAGE STAFF
CASTLE HOTEL AND LEISURE CENTRE
MACROOM, CO. CORK
09.2016 - 02.2018
- Maintained high standards of customer service skills
- Communicated clearly and positively with coworkers and management
- Mastered POS system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Resolved complaints promptly and professionally
- Took initiative to find extra tasks when scheduled duties were completed.
BARISTA
MANDULA CAFE
HUNGARY
- Prepared and served hot and cold beverages, such as coffee, blended coffee and tea to customers; correctly customised orders as requested
- Described product details to customers
- Received and processed customer payments
- Served prepared foods and baked goods including sandwiches, pastries and cookies.
CASHIER
BURGER KING
HUNGARY
- Greeted and assisted customers in a prompt, courteous and professional manner
- Maintained knowledge of current sales and promotion, policies regarding payment and exchanges, and security practises
- Operated a cash register and processed all sales transactions, returns and exchanges according to company policies.
Education
Legal Assistant -
LIA College
01.2012
Leaving Cert -
Kölcsey Ferenc Secondary School
01.2008
Skills
- Service Coordination
- Cash Management
- Delegating Work
- Customer Service
- Strong Leadership
- Customer Communication
- Staff Training
- Attention to Detail
References
Gerard Buckley, 087 263 0768, Castle Hotel and Leisure Centre
Timeline
DUTY MANAGER
CASTLE HOTEL AND LEISURE CENTRE
01.2021 - 11.2023
FOOD AND BEVERAGE SUPERVISOR
CASTLE HOTEL AND LEISURE CENTRE
02.2018 - 01.2021
FOOD AND BEVERAGE STAFF
CASTLE HOTEL AND LEISURE CENTRE
09.2016 - 02.2018
BARISTA
MANDULA CAFE
CASHIER
BURGER KING
Legal Assistant -
LIA College
Leaving Cert -
Kölcsey Ferenc Secondary School
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