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Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridLocation: Dublin, IE
Open to relocation: Yes
Open To Work
Hi, I’m
CSABA HOGYE
QA Specialist and Language Support
Dublin
Work Preference
Summary
Multilingual QA Specialist experienced in quality assurance, digital ad auditing, and content moderation. Delivered insights through strong technical support and design skills, ensuring zero client escalations. Focused on collaborating within teams and adapting to evolving project needs while maintaining high product standards.
Overview
2
Languages
9
years of professional experience
Work History
WIPRO
Quality Assurance
10.2021 - 08.2026
Job overview
- Responsibilities: Digital Marketing Ads, Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS. Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements. Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances. Highlight trends and red flags to the business for better improvements. Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements.
- Reviewed production processes and identified potential quality issues.
- Performed quality assessments on over 5 client calls each day to identify areas for improvement.
- Actively using AI tools (Manus, MetaMate 2.0, NotebookLM) to optimize quality analysis and enhance workflow efficiency.
- Monitored testing progress and maintained accurate status reports for stakeholders.
- Applied QA standards to identify process gaps and improve test coverage consistency.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
ACCENTURE
Content Review Associate
03.2018 - 10.2021
Job overview
- Responsibilities: Trust & Safety Department. Content & Search Analytics helps enterprises unlock value within their unstructured and structured data by combining AI technologies such as cognitive search, machine learning and NLP. Content analyst: Understand & synthesize an organizations existing content universe, ensuring the veracity and usability of current content, while identifying and planning for future content needs. Enhance and grow the Accenture Content Strategy practice and reputation with clients. Develop work estimates for implementations during the sales cycle and create content specific savings and business cases. Language support including translation Hungarian to English for client and company. Focusing on day-by-day targets and priorities with 0% escalation for client side.
- Maintained confidentiality by reviewing sensitive information in accordance with company policies.
THENET.IE
WEB DESIGN SUPPORT
04.2015 - 05.2015
Job overview
- Responsibilities: I designed developed maintained and updated a variety of web sites as assigned. Updated web style sheets using HTML5 and CSS3 codes, videos resized screen, images edited by photoshop, creating bands and company logos by using Adobe Illustrated programs, job was Internship
- Worked well in a team setting, providing support and guidance.
Education
BANYAI JULIA TECHNICAL AND VOCATION SCHOOLBaja, Hungary
Leaving Certificate
06-2007
University Overview
High School with exam Clarification FETAC level 4
CCT College Dublin Dublin
Diploma from Artificial Intelligence For Future Work
09.2026 - Current
University Overview
- Strategic Business & Professional Development A/B
- Ethics, Integrity and Bias in AI
- Principles of Programming
- AI Concepts for Problem Solving
- Machine Learning Tools
- Visualisation Techniques for AI
- Big Data Analytical Method
BALDOYLE TRAINING CENTREBaldoyle, Ireland
DIGITAL GRAPHIC & WEB DESIGN from Digital Web Design
06-2015
University Overview
Digital Web Design: Photoshop CS6; AI Illustrator CS6; Dreamweaver; HTML5 and CSS3; Design Theory, including work experience internship
Skills
Content Moderator Problem Solving
Content Planning
Microsoft Office 2019
Language Skills: Hungarian, English
Content Analyst
Self-motivated, entrepreneurial, and comfortable dealing with ambiguity
Critical Thinking
Adobe Photoshop
Adobe Illustrator
Dreamweaver
Ability to work in a fast-paced environment
Coaching experience
Pixelmator Pro (MAC OS)
Quality assurance
Decision-making
Detail-oriented
Analytical thinking
Problem-solving skills
ACTIVITIES
- Costumers Sales & Service Foundation learning by Accenture in 2020. Capital Markets Foundation learning by Accenture in 2020.
- MySQL: Introduction by Skillsoft 2020
- Formatting Data Excel course: Microsoft Office 2016 Excel: Illustrating documents 2016
Timeline
CCT College Dublin
Diploma from Artificial Intelligence For Future Work
09.2026 - Current
Quality Assurance
WIPRO
10.2021 - 08.2026
Content Review Associate
ACCENTURE
03.2018 - 10.2021
WEB DESIGN SUPPORT
THENET.IE
04.2015 - 05.2015
BALDOYLE TRAINING CENTRE
DIGITAL GRAPHIC & WEB DESIGN from Digital Web Design
BANYAI JULIA TECHNICAL AND VOCATION SCHOOL
Leaving Certificate