Summary
Overview
Work History
Education
Skills
Languages
Timeline
ACTIVITIES
BusinessAnalyst

CSABA HOGYE

QA Specialist | Bilingual (Hungarian/English) | Content & Trust Safety | Digital Marketing QA | Web & Content Support
Dublin

Summary

Experienced Multilingual QA Specialist with over 5 years of proven success in quality assurance, digital ad auditing, and content moderation at Wipro and Accenture. Proficient in Technical Support, Hungarian and English Languages, and Graphic Web Design. Skilled in HTML, CSS, Adobe Creative Suite, and MySQL with a track record of delivering top-notch insights and maintaining zero client escalations. Native Hungarian speaker fluent in English, excelling in fast-paced, global environments through continuous learning.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

10
10
years of professional experience
29
29
years of post-secondary education
2
2
Languages

Work History

Quality Assurance Specialist With English and Hungarian

WIPRO
10.2021 - Current
  • Responsibilities: Digital Marketing Ads, Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMS. Conduct regular one on one or group calibration to ensure evaluations are aligned based on business requirements. Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances. Highlight trends and red flags to the business for better improvements. Ensure accurate maintenance of sample calls/chats library in accordance with local legal requirements.
  • Reviewed production processes and identified potential quality issues.
  • Managed over 5 audit calls per day

Content Review Associate

ACCENTURE
03.2018 - 10.2021
  • Responsibilities: Trust & Safety Department. Content & Search Analytics helps enterprises unlock value within their unstructured and structured data by combining AI technologies such as cognitive search, machine learning and NLP. Content analyst: Understand & synthesize an organizations existing content universe, ensuring the veracity and usability of current content, while identifying and planning for future content needs. Enhance and grow the Accenture Content Strategy practice and reputation with clients. Develop work estimates for implementations during the sales cycle and create content specific savings and business cases. Language support including translation Hungarian to English for client and company. Focusing on day-by-day targets and priorities with 0% escalation for client side.
  • Adhered closely to company policies regarding confidentiality when managing sensitive information within reviewed documents.

WEB DESIGN SUPPORT

THENET.IE
04.2015 - 05.2015
  • Responsibilities: I designed developed maintained and updated a variety of web sites as assigned. Updated web style sheets using HTML5 and CSS3 codes, videos resized screen, images edited by photoshop, creating bands and company logos by using Adobe Illustrated programs, job was Internship
  • Worked well in a team setting, providing support and guidance.

Education

Leaving Certificate -

BANYAI JULIA TECHNICAL AND VOCATION SCHOOL
Baja
04.2001 - 06.2007

Certificate of Technical Studies - IT and technical Basic Building electrical installation

JELKY ANDRAS SZAKKEPZO ES SZAKMUNKAS ISKOLA (OKTATASI CENTRUM – BAJA, HUNGARY)
Baja
04.2001 - 06.2010

DIGITAL GRAPHIC & WEB DESIGN - Digital Web Design

BALDOYLE TRAINING CENTRE
Baldoyle, Ireland
04.2001 - 06.2015

Skills

Languages

English
Professional Working
Hungarian
Native or Bilingual

Timeline

Quality Assurance Specialist With English and Hungarian

WIPRO
10.2021 - Current

Content Review Associate

ACCENTURE
03.2018 - 10.2021

WEB DESIGN SUPPORT

THENET.IE
04.2015 - 05.2015

Leaving Certificate -

BANYAI JULIA TECHNICAL AND VOCATION SCHOOL
04.2001 - 06.2007

Certificate of Technical Studies - IT and technical Basic Building electrical installation

JELKY ANDRAS SZAKKEPZO ES SZAKMUNKAS ISKOLA (OKTATASI CENTRUM – BAJA, HUNGARY)
04.2001 - 06.2010

DIGITAL GRAPHIC & WEB DESIGN - Digital Web Design

BALDOYLE TRAINING CENTRE
04.2001 - 06.2015

ACTIVITIES


  • Costumers Sales & Service Foundation learning by Accenture in 2020. Capital Markets Foundation learning by Accenture in 2020.
  • MySQL: Introduction by Skillsoft 2020
  • Formatting Data Excel course: Microsoft Office 2016 Excel: Illustrating documents 2016


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CSABA HOGYEQA Specialist | Bilingual (Hungarian/English) | Content & Trust Safety | Digital Marketing QA | Web & Content Support