Cristiona McCaffrey
Summary
Experienced Server bringing enthusiasm, dedication and exceptional work ethic. Trained in customer service, highly versatile and adaptable to fast-paced, changing environments. Enthusiastic worker with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Dedicated bartender/waitress with over 2 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
Work History
Food and beverage server
Manor House Country Hotel
, Fermanagh
06.2022 - Current
- Seated guests according to booking requirements and located tables for walk-ins.
- Retained food and drink menu knowledge to offer helpful customer guidance.
- Advised on food and drink choices based on customer preferences.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Provided smooth, pleasant dining experience in a fast-paced restaurant, serving 100+ guests daily.
Bar staff member
Pats Bar
Enniskillen
09.2022 - 07.2023
- Completed end-of-day cleanup to reset bar for next day.
- Maintained bar stocks, replenishing daily as necessary.
- Served guests spirits, lagers and stouts at bar.
- Worked flexible hours, covering nights, weekends and bank holidays.
Housekeeping cleaner
Manor Marine and Cottages
, Fermanagh
06.2021 - 08.2022
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Cleaned food preparation surfaces, tools and utensils and sanitised regularly to minimise contamination risks.
- Polished metal fixtures and heirlooms, achieving and maintaining professional shine.
- Worked with strict attention to detail, providing thorough cleaning services within allotted timeframes.
- Stripped beds and remade with fresh linens.
Domestic Assistant
Millcroft Care Home
Enniskillen
09.2021 - 07.2022
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Organised storage spaces for attractiveness and ease of use.
- Provided high-quality cleaning services on rooms daily, working efficiently to meet timeframe demands.
- Handled customer laundry with care to maintain garment and linen condition.
Education
GCSEs - Maths, English, Double-award Science, Irish, Further Maths, Geography, Economics, Home Economics
Mount Lourdes Grammar School
Enniskillen, Fermanagh 09.2016 - 06.2021
A-Levels - Maths, Physics and Nutrition and Food Science
Mount Lourdes Grammar School
Enniskillen, Fermanagh 09.2021 - 06.2023
Bachelor of Engineering - Engineering
University of Galway
Galway, County Galway 09.2023 -
Skills
- Service prioritization
- Problem solving
- Customer service techniques
- Efficient under pressure
- Extensive hospitality background
- Table service
- Spirits, wine and food service
- Highly responsible and reliable
- Time management
- Communication skills
Affiliations
- Rowing, participated in training 5-6 times a week for ERBC. (2018-2021)
- Button accordion, won numerous competitions and also achieved a Distinction in Grade 8 from London School of music. (2011-Present)
- Football, participated in training 2-3 times a week for Trillick. (2014-2021)
- Childminder, cared for two children in their own home; Monday to Friday. 7:30 to 1:00 all summer. (2019)
- Maths Tutor, tutoring KS3 maths to year 9 students. (2021-2022)
References
Jackie Buckley
Manor House Country Hotel
07964300632
Christopher Noble
Manor House Marine and Cottages
02868628100
Info@manormarine.com
Timeline
Bachelor of Engineering - Engineering
University of Galway
09.2023 -
Bar staff member
Pats Bar
09.2022 - 07.2023
Food and beverage server
Manor House Country Hotel
06.2022 - Current
Domestic Assistant
Millcroft Care Home
09.2021 - 07.2022
A-Levels - Maths, Physics and Nutrition and Food Science
Mount Lourdes Grammar School
09.2021 - 06.2023
Housekeeping cleaner
Manor Marine and Cottages
06.2021 - 08.2022
GCSEs - Maths, English, Double-award Science, Irish, Further Maths, Geography, Economics, Home Economics
Mount Lourdes Grammar School
09.2016 - 06.2021
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