Cristina Munoz
Limerick,IE
Summary
Highly skilled professional with extensive expertise in customer service, sales, and administration. Demonstrates exceptional communication skills, problem-solving abilities, and a strong customer service orientation. Proficient in CRM systems, including Salesforce CRM, with a proven track record as a top sales performer and adept at complaint resolution and dispute management. Experienced in both inside and outside sales, relationship-building, and handling high-pressure situations with empathy and patience. Committed to delivering outstanding customer experiences while excelling in remote teamwork and adaptive collaboration.
Offering strong interpersonal abilities and keen understanding of customer needs. Skilled in communication, problem-solving, and building strong client relationships. Ready to use and develop negotiation, time management, and customer service skills in [Desired Position] role.
Overview
12
12
years of professional experience
Work history
Account relationship specialist
Viagogo/Stubhub
Limerick
05.2025 - Current
- Managed multiple accounts, ensuring optimal service delivery.
- Collaborated with team members for delivering superior customer service experience.
- Ensured timely response to customer inquiries with excellent communication skills.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Processed inbound customer calls, providing information on service or product upgrades
- Escalated unresolved issues promptly for quick resolution and enhanced customer satisfaction levels.
Global Customer Service Representative with Spanish Fluency
viagogo
Limerick, IE
10.2024 - 01.2026
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
- Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
- Maintain up-to-date knowledge of products, services, and company policies.
- Collaborate with cross-functional teams to improve processes and optimize the customer experience.
- Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.
Clerical Officer Grade III
University Hospital Limerick
Limerick, IE
06.2023 - 10.2024
- Check inn and check out of clinics
- Reconciled clinics in timely manner.
- Booking, re scheduling and cancellation of medical appointments.
- Answering patients, colleagues and other parties queries as required
- Sending correspondence as appropriate.
- Suport of medical team and management as required.
- To work as team player ad part of public organization'.
- Other adhoc duties as requested.
Sales Assistant
Pandora Jewellery
Limerick, IE
02.2022 - 05.2023
- Responsible for building the bond between the brand and customer, by answering queries and providing excellent service.
- Achievement of individual and store sales target by using effective selling skill, focusing on up-selling.
- Top 3 in Customer service assessed by Mystery Shopper Ireland and UK.
- Merchandising the store and maintaining high shop floor standards.
- Support for Operational team in Stock taking and inventory.
- General Store operation duties such as, handling financial transactions, opening and closing tills, returns and exchanges.
Sales Assistant
St Vincent de Paul Society
Dublin, IE
10.2018 - 01.2019
- Received and labelled donations
- Processed al transactions efficiently and timely
- Ordered and managed stock
- Provided professional and courteous service to customers
Assistant Manager
CH CAROLINA HERRERA
08.2015 - 10.2018
- Ranked as top sales national wide
- Supported National sales teams via phone and online
- Responsible for sales procedures and knowledge of brand collections
- In charge of VIP clients.
- Supported in management tasks such administration office, staff organization, and other store needs.
Sales Assistant
H stern Jewellers
08.2013 - 07.2015
- Assisted Clients and VIP customers in an appropriate manner.
- Supported in multiple administrations tasks in store.
- In charge of following, requests and feedbacks from assigned customers.
- Responsible for accounting, inventory and closing tills at the end of shifts.
Education
Bachelor's degree - Tourism and Administration
University College Mexico
MexicoSkills
- Team player
- Administration
- Sales
- CRM
- Communication skills
- Customer Service
- Inside sales
- Negotiation
- Outside sales
- Problem-solving
- Multi-tasking
- Active listening
- Call centre experience
- Customer relations
- Written and verbal communication skills
- Problem solver
- Customer service expert
- Strong customer service orientation
- Complaint handling
- Outstanding customer service
- Patient attitude
- Empathy understanding
- Pressure handling
- Verbal and oral communication
- Complaint resolution
- Product knowledge
- Relationship-building
- Microsoft Office
- Adaptive team player
- Good telephone manner
- Remote teamwork
- Sales negotiating
- Top sales performer
- Salesforce CRM
- Dispute management
Languages
Spanish
English
Timeline
Account relationship specialist
Viagogo/Stubhub
05.2025 - Current
Global Customer Service Representative with Spanish Fluency
viagogo
10.2024 - 01.2026
Clerical Officer Grade III
University Hospital Limerick
06.2023 - 10.2024
Sales Assistant
Pandora Jewellery
02.2022 - 05.2023
Sales Assistant
St Vincent de Paul Society
10.2018 - 01.2019
Assistant Manager
CH CAROLINA HERRERA
08.2015 - 10.2018
Sales Assistant
H stern Jewellers
08.2013 - 07.2015
Bachelor's degree - Tourism and Administration
University College Mexico