CRISTINA CRECIUN
Donacarney,Meath
Summary
Hardworking Order Taker equipped to manage high-volume orders with ease and accuracy. Enters order data and customer information to process sales transactions. Reduces errors with high attention to detail and thorough order verification. Hardworking under pressure and in busy environments
Overview
3
3
years of professional experience
13
13
years of post-secondary education
Work history
Front Desk Receptionist
Adrian Genunchi
dublin 13, Ireland
2020.08 - Current
- Quoted customers with accurate prices and timescales for collection or delivery.
- Delivered outstanding customer service to achieve high satisfaction levels.
- Completed relevant administrative tasks to promote smooth flow of operations for swift order completion.
- Handled 50 incoming calls on average daily.
- De-escalated aggressive behaviour using conflict management techniques.
- Communicated clearly and calmly with people from different backgrounds.
- Took payments securely in line with confidentiality policy.
Education
NVQ Level 3 -
High school
moldova 2004.09 - 2016.05
SVQ Level 3 - LMTB
LMTB
Drogheda, Louth 2018.09 - 2020.05
Skills
- Active listening
- Front office management
- Conflict management
- Microsoft Office
- Appointment management
- Call routing
Languages
Romanian
Native
Russian
Native
English
Intermediate
Timeline
Front Desk Receptionist
Adrian Genunchi
2020.08 - Current
SVQ Level 3 - LMTB
LMTB
2018.09 - 2020.05
NVQ Level 3 -
High school
2004.09 - 2016.05