C.Retna Ouk
Sandy
Summary
Seasoned Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Professional and successful at establishing excellent working relationships with customers, employees, vendors and contractors. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MicroSoft Suites and Epic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Rep-Scheduling Specialist
Intermountain Medical Center
10.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
- Developed and implemented systems to track customer feedback and satisfaction.
- Monitored industry trends to adapt strategies accordingly.
- Evaluated customer needs and feedback to drive product and service improvements.
Strategic Marketing Consultant
Synergy Healthcare Resources
03.2020 - 01.2023
- Directed and coordinated marketing activities and policies to promote products and services.
- Aided leadership by aligning goals across 30 company departments and working on several projects at once.
- Conducted purpose market research, using surveys, focus groups and by performing personal interviews.
- Directed marketing plans for 50+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
- Consulted with clients on business issues and developed innovative, high-impact proposals.
Admission/Marketing Director
Atlantic Healthcare Center
01.2018 - 01.2020
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos,
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Optimized email campaigns to increase open and click-through rates.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Mentored local personnel on best practices and protocols to maximize productivity.
Education
Bachelor of Science - Public Administration:Management
California State University - Dominguez Hills
12.2016
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Sales team training
- Staff management
- Product knowledge
- Verbal and written communication
Certification
- Certified Basic Life Support, American Heart Association - 3/29/2021
- Certified Continuous Improvement, Intermountain Medical Center - 05/01/2024
Timeline
Patient Experience Rep-Scheduling Specialist
Intermountain Medical Center
10.2023 - Current
Strategic Marketing Consultant
Synergy Healthcare Resources
03.2020 - 01.2023
Admission/Marketing Director
Atlantic Healthcare Center
01.2018 - 01.2020
Bachelor of Science - Public Administration:Management
California State University - Dominguez Hills
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