Hannah Rice
JP Trusted Advisors
Drogheda, Co. Louth
7
years of professional experience
Hard-working individual with exceptional experience in leading teams, delivering results, meeting and managing KPI's and exceeding expectations.
Creative and motivated leader who strives for best practice strategies.
Provides professional and courteous customer service with high levels of integrity and accuracy.
Experienced in cash handling, balancing drawers, inventory management and administration.
Work History
Support Coordinator
5 Months- Conducted pre-funding reviews and funding implementation plans for over 40 clients living with a disability.
- Assisting clients to budget their National Disability Insurance allocations of up to $500,000 in order to identify suitable supports and utilise their funding to the maximum capacity.
- Collected and compiled paperwork such as progress reports, assessments and Government official documentation.
- Consistently striving to meet and manage all KPI expectations as set out by Director.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Case Manager
2 Years- Applied strong leadership talents and problem-solving skills to maintain team of 33 Support Workers to promote efficiency and organize workflows.
- Ordered, distributed and audited weekly finances for all clients within my case load.
- Partnered with families, Social Workers, therapists, Nutritionists and other case managers to develop and implement individualised care plans and documented client interactions and interventions in electronic charting systems.
- Identified unsafe workplace conditions or hazards to enforce safe work practices and procedures.
- Conducting and creating performance improvement plans where appropriate.
Disability Support Worker
1 Year 7 Months- Maintained safety with tidy, clean and hazard-free home environments.
- Provided high level of physical support.
- Kept accurate records for client files and handled related paperwork.
Disability Support Worker
9 Months- Adhered to company requirements for client interactions and quality and safeguarding standards.
- Following clients care plans to provide a high standard of individualized care.
Store Assistant
1 Year 4 Months- Provided exceptional service and a pleasant retail experience to customers.
- Managed efficient cash register operations including reaching targets as set out by Manager.
- Ensured a balanced cash register at the start and end of each shift.
Education
Postgraduate - Advanced Child Protection
Bachelor of Science - Social Care
FETAC Level 5 - Applied Social Science
Skills
Team Management
Payroll
Report Preparation and Analysis
Performance Tracking and Evaluations
Cash Supply Orders
Sorting and Filing
Discrepancy Resolution
Excellent Communication and Interpersonal Skills
Efficiency in Microsoft Office
Timeline
Support Coordinator
JP Trusted Advisors
04.2022 - 09.2022Read More
Case Manager
Autism Association Of Western Australia
04.2020 - 04.2022Read More
Disability Support Worker
Brightwater
09.2018 - 04.2020Read More
Disability Support Worker
St. Michael's House
11.2017 - 08.2018Read More
Store Assistant
Aldi
07.2015 - 11.2016Read More
University of Kent
Postgraduate from Advanced Child Protection
Read More
Dundalk Institute of Technology
Bachelor of Science from Social Care
Read More
Drogheda Institute of Further Education
FETAC Level 5 from Applied Social Science
Read More