CRAIG KELLY
77 Aughavannagh Road, Crumlin, Dublin 12.
Summary
- An experienced people manager with a proven history of operational experience across diverse industries with a wide-ranging skillset including (but not limited to):
- People Management Negotiation
- Performance Management Grievance
- Strategic Planning Compliance
- Recruitment Start-up experience
- Local contract law Startup policy structuring
Methodical Director with 6 years of comprehensive experience overseeing daily People Operations within the retail & aviation sectors. Hardworking and versatile professional well-versed in executing business & people strategies, preparing and implementing business plans and overseeing employee performance & engagement.
Overview
10
10
years of professional experience
Work History
Director of People & Engagement
Pilot Path ltd
07.2022 - Current
- Negotiate current and new partnerships with flight schools across the UK and Europe to ensure the best for our clients
- Construct, implement & monitor HR policies and procedures - Pilot Path is a startup company
- Ensure a team of 80+ students are satisfied with the services being provided by Pilot Path
- Lead a team of base managers across Ireland and the UK - remotely & in person
- Ensure positive relationships between partners and stakeholders are maintained at all times
- Prepare engagement strategies for the calendar year to align with the companies objectives
- Liaise with partners on local issues with students or third parties
- Addressing clients issues with speed and efficiency
- Reporting on campaign results in order to determine which strategies are most effective in generating revenue or leads for the company
- Developing and managing effective advertising campaigns to promote products or services
- Overall accounts management which includes accounts profitability, and developing strategies for successful target completion
- Managing profitability in business engagement by tracking student accounts, budgeting the entire proceedings, and providing optimum management of time and resource.
Regional People Manager Flight Operations
Ryanair DAC & Malta Air
03.2020 - 07.2022
- Responsibility for a team of 1800 pilots across 6 countries in the Ryanair DAC and Malta Air entities
- Leading a team of Ryanair Base Captains across 6 Countries in Europe and Scandinavia to deliver all aspects of Personnel KPI's
- Overall responsibility for operational excellence of assigned bases
- Manage and report on multiple KPIs for my group to deliver an efficient operation using data analytics (e.g
- Absence, Retention, On time performance, Annual leave, base headcounts, attrition)
- Cost Management - Ensuring costs are kept to a minimum by consulting with other departments across the business i.e
- Sector pay, rostering, Payroll
- Strategically plan retention campaigns for our pilots by holding special 'Webcasts' for the network
- Manage and support in base headcounts to ensure a cost-efficient crew per A/C ratio is held for an efficient operation
- Conduct weekly Base Visits around Europe to support and coach Base Captains on crew performance management and local issues
- Manage the closure of bases and relocation of crew whilst abiding by Collective Labour Agreements in place in specific countries
- Full responsibility for disciplinary process' and grievance procedures within my regions
- Manage promotions within bases for Captains
- Work closely with 3rd Party crewing agencies for HR related issues
- Meet regularly with pilot unions to discuss current agreements in place
- Negotiate Emergency agreements across different regions to negate the effects of Covid 19 on the business.
Airport Retail Manager
Aer Rianta International
02.2018 - 02.2020
- Being fully accountable for all Retail operations on a shift basis, by taking a helicopter view across terminals
- Ensuring that my Department managers and my Team leads are fully aware of their objectives both in terms of people management and sales
- Ensure each Retail Team Lead has an understanding and is commercially aware of their business unit
- Achieve Sales VS budget and maximize sales VS previous Year by focusing on PAS (passenger average spends) as a key metric
- Monitor and manage absence with Retail Department Managers and retail Team Leads as per policy
- Protecting profit loss through Managing Shrink efficiently
- Maximize PAS to meet and exceed budgets on a weekly, monthly and annual basis
- Identify and communicate commercial opportunities where possible via key stakeholders
- Assist to Recruit, coach and retain a high caliber of Retail Department Managers who are people and Sales focused
- Set and Review Key objectives for Department Managers which are aligned with ARI strategy
- Monitor customer satisfaction survey results in relation to service with the Retail department Managers and take action to improve where necessary
- Execute all marketing initiatives and work closely with the marketing and visual team to deliver the highest standards with clear customer messaging and POS prior to promotion.
Senior Retail Store Manager
Tesco Ireland
07.2014 - 02.2018
- Motivate, support and coach a highly diverse team of 25+ colleagues, 3 Line Managers and 1 Deputy Manager directly reporting to me
- Implement business change as directed by the company to ensure store is moving on as part of the quarterly business plan
- Manage and continuously improve service levels in store through various service initiatives and country-wide campaigns
- Grow Sales and profitability through driving exceptional store standards, planning and implementing key seasonal activities as directed by the support office
- Prepare and implement periodic, quarterly and annual departmental budgets to achieve store's P&L margins for financial year
- Deliver various Health and Safety, Compliance and operational Audits
- Manage stock loss both known and unknown to company/store specific guidelines
- Manage all store expenses such including store's payroll, cash operations, expenses etc
- Within allowed company and store specific budgets
- Support my Region, Area Manager and Group Personnel manager in grievance, disciplinary and performance management across the group.
Deputy Manager
Tesco Ireland
11.2024 - 07.2024
Customer Service Manager
Tesco Ireland
07.2024 - 02.2024
Customer Assistant
Tesco Ireland
- 11.2024
Education
BA (Hons) Psychology (PSI accredited), Part time 4 years - Psychology
Dublin Business School
true09.2027
Skills
- Operations Management
- Contract Management
- Contract Negotiation
- Employee Development
- Business Development
- Rules and Regulations
- Negotiation
- Verbal and Written Communication
- Financial Management
- Budget Management
- Contract Revision
- Financial Reporting
- Issues Resolution
- Organizational Development
- Legal and Regulatory Compliance
Affiliations
- Long Distance running
- Bikram Yoga
- Cold water plunging
- Reading
- Meditating
Languages
English
First Language
Spanish
Beginner (A1)
A1
References
References available upon request.
Timeline
Deputy Manager
Tesco Ireland
11.2024 - 07.2024
Customer Service Manager
Tesco Ireland
07.2024 - 02.2024
Director of People & Engagement
Pilot Path ltd
07.2022 - Current
Regional People Manager Flight Operations
Ryanair DAC & Malta Air
03.2020 - 07.2022
Airport Retail Manager
Aer Rianta International
02.2018 - 02.2020
Senior Retail Store Manager
Tesco Ireland
07.2014 - 02.2018
Customer Assistant
Tesco Ireland
- 11.2024
BA (Hons) Psychology (PSI accredited), Part time 4 years - Psychology
Dublin Business School
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