Summary
Overview
Work history
Education
Skills
Timeline
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Courage Iyekoretin-Joseph

Dublin

Summary

Highly motivated and customer-centric professional with a proven track record of providing exceptional phone-based support and resolving complex customer issues in a high-volume, target-driven environment. With a strong background in e-commerce and sales, I possess a deep understanding of customer service's role in driving loyalty and sales. My experience in conflict resolution and data analysis, combined with a passion for eBay's platform, makes me a strong candidate for the Customer Experience Risk Teammate role.

Overview

7
7
years of professional experience
8
8
years of post-secondary education

Work history

Sales Executive

The Contact Company
Dublin
09.2022 - 02.2025
  • Managed a high volume of customer relationships through consultative sales, resolving issues and complaints with quick-thinking problem-solving to meet individual and company sales targets.
  • Consistently met and exceeded monthly and quarterly sales targets by implementing effective sales strategies.
  • Utilized a CRM system to maintain accurate records of customer activity and pipeline progress, demonstrating strong technical proficiency.Managed a high volume of customer accounts, applying data-driven analysis to resolve complex issues and mitigate potential risks.
  • Employed consultative sales and problem-solving skills to meet individual and company targets, ensuring customer needs were met while aligning with business goals.
  • Maintained accurate records of customer activity in a CRM system to analyze trends and inform tailored solutions.


Customer Advisor

Balqees Honey
05.2018 - 11.2021
  • Delivered exceptional customer service by addressing inquiries and complaints with empathy and professionalism, quickly and accurately resolving issues.
  • Demonstrated strong communication and negotiation skills to handle customer complaints, restore consumer confidence, and maintain positive relationships.
  • Addressed customer questions and problems in person and via phone, showing adaptability and strong interpersonal skills.Provided effective phone support, applying active listening and clear communication to swiftly address customer inquiries and complaints.
  • Handled challenging customer situations with professionalism and empathy, utilizing strong communication and negotiation skills to restore consumer confidence and build positive relationships.
  • Delivered exceptional customer service by going the extra mile to assist clients, demonstrating the ability to quickly grasp customer priorities.

Education

Master of Arts - Mass Communication

Samuel Adeboyega University
01.2018 - 08.2025

Skills

  • Risk & Account Management: Account analysis, discretionary decision-making, problem-solving, and a proven ability to verify activity to mitigate loss
  • Customer Service & Communication: Exceptional phone support, active listening, negotiation, conflict resolution, and relationship building
  • E-commerce Proficiency: Demonstrated interest and foundational knowledge of e-commerce, with an understanding of buyer loyalty and high seller standards
  • Technical Proficiency: Proficient with Microsoft Office (Outlook, Excel, Word), CRM systems, and internet navigation
  • Team & Target Orientation: Track record of achieving quality and metric-driven targets, with the ability to work independently and coordinate with team members
  • Problem-Solving & Risk Mitigation
  • Technical Proficiency
  • E-commerce & Business Acumen
  • Work Ethic & Adaptability

Timeline

Sales Executive

The Contact Company
09.2022 - 02.2025

Customer Advisor

Balqees Honey
05.2018 - 11.2021

Master of Arts - Mass Communication

Samuel Adeboyega University
01.2018 - 08.2025

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Courage Iyekoretin-Joseph