Constance Nevills

• Collaborated with project teams to successfully execute go-live strategies within designated timeframes.
• Boosted user satisfaction through prompt response to inquiries and diligent issue resolution.
• Maintained up-to-date knowledge on industry trends and advancements in order to provide relevant recommendations on best practices for each client''s unique needs.
• Elevated staff proficiency levels by tailoring training content to fit diverse learning styles and professional backgrounds.

• Provide remote troubleshooting and support for hardware, software and network-related issues to end-users via phone email and chat during go-live
• Assist users with understanding system features, software updates, and best practices for optimal performance.
• Log, track and document all technical issues, resolutions and system changes in the ticketing system
• Follow up with users on ticket resolutions

• Provide hands-on support during Epic systems go-live events, ensuring smooth adoption and functionality across modules such as cadence and prelude.

• Deliver one-on-one and group training sessions to healthcare professionals enhancing their proficiency in Epic workflows and improving system utilization.

• Assist providers and staff in real-time with accurate charting, order entry and documentation to ensure compliance and improve patient care quality.

● Act as first tier support and provided troubleshooting to keep maintenance of Epic EHR applications

● Prioritize assigned work tasks and engaged in communicating with clinical staff regarding to escalating any issues occurring with the Epic system

● Apply knowledge of patient care and business to maintain a standardized workflow under the Epic system

● Participate in user testing of Epic EHR application updates

● Provide assigned on-site support during system upgrades

● Support Epic EHR workflow design and tracked all issues and requests

● Report issues that require additional assistance to the IT/Help Desk and/or Vendor Help Desk

● Gather the most accurate financial and demographic information for each patient encounter

● Accurately input registration information into Epic and provide complete and accurate documentation to ensure compliance with hospital and government regulations

● Input and verify insurance eligibility

• Customize training programs to educate clients on effective software asset management techniques and best practices.
• Developed strong relationships with key stakeholders, fostering collaborative working environments for successful project completion.
• Continuously monitored software usage within the organization, identifying opportunities for cost savings and process improvements through consolidation or optimization of assets.
• Advise clients on legal risks associated with non-compliant usage of licensed applications, preventing potential fines or litigation.
• Provided training and support to end-users in the proper use and management of software assets.