Conor Walsh
Mornington,Ireland
Summary
Dedicated and organised Retail Manager and effective leader with over 10 years of experience using proven planning and support initiatives to streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or larger management role with growing organisation.
Overview
9
9
years of professional experience
Work history
Assistant Store Manager
Donnybrook Fair & Loft Restaurant
Dundrum
2025.04 - 2026.02
- Achieved highest year in store history with record sales growth. Reduced waste figures significantly, improving sustainability efforts. Decreased payroll costs while maintaining operational efficiency.
- Implemented promotional activities, increased product visibility and awareness amongst customers.
- Executed tailored high-profile events in restaurant, utilising contacts created through customer interactions.
- Redirected store strategy to highlight premium and impulse offerings, facilitating 20% increase in category growth.
- Applied comprehensive social media knowledge to produce user-generated content while partnering with marketing team on various video and post initiatives.
- Assumed responsibility for store ordering processes and established strict schedule to guarantee consistent availability for customers.
- Coordinated staff meetings for improved communication and team morale. Motivating talented colleagues to move up.
- Completed variety of courses, Managing For Performance, Retail Management Level 2, Fruit & Veg Specialist.
Assistant Store Manager
Donnybrook Fair
Donnybrook
2024.04 - 2025.04
- Contributed significantly to €4m store revamp, managing contractors effectively and guaranteeing seamless store function alongside high standards.
- Streamlined processes and restructured team to maximise team abilities and achieve KPIs.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into store.
- Crucial contributor to event management, developing creative ideas and orchestrating successful events.
- Introduced loss prevention tactics & led efforts to combat, ensured security measures were adhered to throughout store.
- Delivered improved Health & Safety, Food Safety and Shrink Audit scores.
- Engaged with new product development team while gaining relevant expertise, working closely with suppliers in procurement role emphasising newest and best products for customers.
- Acclimatised promptly to unfamiliar back office system.
Operations Manager
Tesco Superstore
Bettystown
2023.03 - 2024.01
- Ensured store would pass various audits and inspections. Processed and completed any outstanding next steps from previous audits
- Took over DotCom within store and increased turnover by 40% and efficiency
- Challenged all staff and management team on policy adherence.
- Upskilled myself through multiple self led learning options.
- Increased awareness in-store on measures to improve shrink
- Focused on security in-store & began strong working relationship with local Gardaí.
- Enhanced relationship with various head office teams and led charge against newly opened competitor
- Continued work with Community Fund
Customer Experience Manager
Tesco Metro
Parkpointe
2022.01 - 2023.03
- Created systems/plans dedicated to hitting KPI measures relating to checkouts, Ensuring CSD & Cash office routines are upheld and done correctly.
- Enhanced team performance for better customer experience through regular training sessions.
- Improved role specific KPIs to highest in region
- Inspiring Colleagues to deliver fantastic experience for customers from entrance to exit
- Volunteered to be Community Fund Champion in-store and began working with various charities
- Dealing with all customers, complaints, issues & queries regarding anything in store
- Security management & beginning a strong relationship with local Gardaí
Options Manager
Tesco Superstore
Dun Laoghaire
2018.07 - 2022.01
- Oversaw DotCom, ShopFloor & Checkout operations ensuring accurate and timely order fulfillment
- Maintained shop availability through rigorous daily checks and team communication
- Generated and analyzed daily performance reports, offering one-on-one coaching as needed
- Handled customer queries, payment issues, and complaints related to online orders
- Managed staff rosters and conducted weekly Safe & Legal Van checks
- Oversaw Grocery Delivery, Fruit & Veg Delivery, and Checkout Supervision
- Upheld impeccable store cleanliness and organization for welcoming customer experience
- Created impressive in-store promotion displays for weekly head office trade walks.
- Developed comprehensive understanding of managing each department through self-led learning
- Provided training for staff on warehouse-to-shelf processes, including taking in deliveries
Customer Assistant
Tesco
Dun Laoghaire
2016.10 - 2018.06
- Speciality: Off Licence
- First person in 5+ years to receive customer service award in section
- First person in 10+ years to receive two customer service awards.
Education
Certificate of Higher Education - WSET Level 2
West London Wine School
London 2024.07 - 2024.11
University College Dublin
Dublin, Ireland 2018.09 -
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Gormanston College
Gormanston, Meathundefined
Terenure College
Terenure, DublinSkills
- Policies and procedures implementation
- Cost reduction and containment
- Change management
- Solutions development
- Warehouse operations
- Shoplifting prevention techniques
- Brand awareness promotion
References
- Garret Jordan, Head of Retail Operations, Donnybrook Fair, 0860116935
- Patrick Brennan, Head of Fresh Food, Donnybrook Fair, 0864401676
- Gordon O’Connor, Store Manager, Donnybrook Fair, 0860454632
- Adel, Gardiner, Deputy Store Manager, Tesco, 0870998458.
Timeline
Assistant Store Manager
Donnybrook Fair & Loft Restaurant
2025.04 - 2026.02
Certificate of Higher Education - WSET Level 2
West London Wine School
2024.07 - 2024.11
Assistant Store Manager
Donnybrook Fair
2024.04 - 2025.04
Operations Manager
Tesco Superstore
2023.03 - 2024.01
Customer Experience Manager
Tesco Metro
2022.01 - 2023.03
University College Dublin
2018.09 -
Options Manager
Tesco Superstore
2018.07 - 2022.01
Customer Assistant
Tesco
2016.10 - 2018.06
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Gormanston College
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Terenure College