Summary
Overview
Work History
Education
Skills
Timeline
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Conor O'Rourke

Dublin

Summary

Dublin-born with dual US citizenship, recently returned to Ireland after a decade in the US. Background in high-volume, tourist-focused establishments from NYC to Las Vegas. Excels in fast-paced environments. Detail-oriented customer service professional with a proven track record of turning challenges into customer satisfaction.

20 years of guest service experience in the hospitality industry.

Overview

8
8
years of professional experience

Work History

Lead Bartender

Guinness Open Gate Brewery Chicago
08.2023 - 11.2024
  • Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

Guinness Open Gate Brewery Baltimore
04.2022 - 08.2023
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, setting up for incoming staff and restocking after.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays and errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Upheld strict regulations for safe alcohol service and food safety.

Bar Manager

The Beaumont
05.2021 - 05.2022
  • Hired as part of the restaurants opening team.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Bar Manager

The Rathskeller
11.2019 - 05.2021

Bartender

James Joyce Irish Pub
06.2016 - 11.2019

Education

Leaving Certificate -

St.Finian's C.C
Swords, Dublin
06-2007

Fundamentals of Project Planning & Management

University of Virginia
Virginia, USA
04-2021

Cicerone Beer Server

Cicerone Certification Program

Skills

  • Customer Service
  • Energetic and Outgoing
  • Attending Multiple Customers
  • Complex Problem-Solving
  • Performance Improvement
  • Cash Register Operation
  • Professional Service Standards
  • Excellent Judgment
  • Good Conversationalist
  • Anticipating Guest Needs
  • Marketing and Sales
  • Billing and Payment Processing
  • Responsible Alcohol Service
  • Servsafe Certified
  • Team Training
  • Hospitality Service Expertise
  • Food Service Management
  • Teamwork and Professionalism
  • Organizational Abilities
  • Staff Management

Timeline

Lead Bartender

Guinness Open Gate Brewery Chicago
08.2023 - 11.2024

Bartender

Guinness Open Gate Brewery Baltimore
04.2022 - 08.2023

Bar Manager

The Beaumont
05.2021 - 05.2022

Bar Manager

The Rathskeller
11.2019 - 05.2021

Bartender

James Joyce Irish Pub
06.2016 - 11.2019

Leaving Certificate -

St.Finian's C.C

Fundamentals of Project Planning & Management

University of Virginia

Cicerone Beer Server

Cicerone Certification Program

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Conor O'Rourke