Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Conor O'Leary

Conor O'Leary

Killarney, County Kerry

Summary

Dynamic hospitality professional with extensive experience in team leadership and service excellence. Known for effectively training staff, coordinating interdepartmental communication, and implementing strategic planning initiatives that drive operational success and guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Duty Manager

Killarney Court Hotel
Killarney, County Kerry
05.2025 - Current
  • Oversee daily operations across all departments, ensuring seamless guest experiences and maintaining high service standards.
  • Act as the primary point of contact for guest issues and service recovery, consistently resolving concerns with professionalism and efficiency.
  • Coordinate closely with front office, housekeeping, food & beverage, and maintenance teams to maintain smooth interdepartmental communication and operational consistency.
  • Supervise and support staff on shift, including training new employees, managing scheduling needs, and ensuring compliance with health, safety, and hygiene regulations.
  • Handle cash, reconcile end-of-day reports, and ensure accurate billing procedures in coordination with the accounts team.
  • Contribute to strategic planning initiatives, including occupancy forecasting, event coordination, and seasonal staffing adjustments.
  • Maintain a proactive presence on the floor to support team performance, monitor service delivery, and reinforce a welcoming atmosphere for all guests.

Food & Beverage Assistant

Castletroy Park Hotel
Castletroy, County Limerick
08.2024 - 04.2025
  • Delivered high-quality customer service in a fast-paced, upscale dining environment, ensuring guest satisfaction across breakfast, lunch, and dinner service.
  • Maintained exceptional standards of hygiene, presentation, and efficiency in accordance with four-star hospitality protocols.
  • Took orders accurately and provided menu recommendations, demonstrating thorough product knowledge and attention to dietary requirements.
  • Collaborated with kitchen and bar staff to ensure timely and professional service of food and beverages.
  • Supported event and function service including weddings, conferences, and private dining, adapting quickly to different service styles and guest needs.
  • Trained new team members on service standards, POS systems, and health & safety procedures.
  • Handled guest queries and complaints with professionalism and discretion, contributing to positive guest feedback and return visits.

Food & Beverage Team Member

Aghadoe Heights Hotel & Spa
Killarney, County Kerry
01.2024 - 08.2024
  • Provided premium bar and lounge service in a luxury five-star setting, delivering a high level of attentiveness, discretion, and product knowledge to international guests.
  • Prepared and served a wide range of cocktails, spirits, wines, and non-alcoholic beverages, adhering to precise presentation and quality standards.
  • Maintained a refined, welcoming atmosphere in the lounge by managing table service efficiently and anticipating guest needs.
  • Worked closely with the bar manager to uphold stock control, cleanliness, and compliance with licensing and safety regulations.
  • Assisted in the setup and breakdown of the lounge area for special events and VIP services, ensuring seamless execution.
  • Handled guest feedback professionally, contributing to consistently high satisfaction ratings and positive reviews.
  • Demonstrated in-depth knowledge of premium drink menus and pairings, regularly upselling high-end offerings to enhance guest experience and increase revenue.

Food & Beverage Trainer

Gleneagle Hotel
Killarney, County Kerry
07.2020 - 09.2023
  • Delivered structured training programs for front-of-house and service staff, ensuring consistent delivery of high-standard guest service across restaurant, bar, and banqueting operations.
  • Developed onboarding plans for new hires, incorporating SOPs, health & safety compliance, and customer service best practices.
  • Conducted regular performance evaluations and coaching sessions to improve team efficiency, product knowledge, and guest interaction.
  • Collaborated with department heads to identify skills gaps and implement targeted upskilling initiatives.
  • Supported day-to-day F&B operations during peak service periods, leading by example on the floor and maintaining high levels of service under pressure.
  • Ensured alignment with brand standards and promoted a culture of continuous improvement and guest satisfaction.
  • Played a key role in pre-service briefings, menu launches, and the rollout of seasonal promotions.

Education

Bachelor of Arts - Politics & International Relations With Sociology

University of Limerick
Castletroy, County Limerick
06-2025

Skills

  • Customer service
  • Team building
  • Conflict resolution
  • Event coordination
  • Training and development
  • Interdepartmental communication
  • Strategic planning
  • Operational management
  • Health and safety compliance
  • Business administration
  • Written and oral communication
  • Performance management

Certification

  • Level 8 Bachelor of Arts Degree (Second Class Honours).
  • Full EU B Drivers License.

References

References available upon request.

Timeline

Duty Manager

Killarney Court Hotel
05.2025 - Current

Food & Beverage Assistant

Castletroy Park Hotel
08.2024 - 04.2025

Food & Beverage Team Member

Aghadoe Heights Hotel & Spa
01.2024 - 08.2024

Food & Beverage Trainer

Gleneagle Hotel
07.2020 - 09.2023

Bachelor of Arts - Politics & International Relations With Sociology

University of Limerick

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Conor O'Leary