Conor O'Leary

For my CoOp placement during my undergraduate degree, I worked with the Canadian at Glass Lewis & Co. Corporate Governance Experts and Proxy Advisors. During this extremely beneficial period, I encountered a wealth of opportunities, including, but not limited to:

• Developing reports and documents containing actionable recommendations for peers.
• Collated research outcomes into reports that explained complex findings clearly and concisely.
• Conducting market research to understand customer base and enhance products.
• Conducting in-depth analyses of corporate governance practices and proxy proposals for Canadian companies, providing strategic recommendations to institutional investors.
• Collaborating with cross-functional teams to assess shareholder resolutions, executive compensation plans, and company performance metrics.
• Developing and presented comprehensive research reports, highlighting key findings and trends in the Canadian market to support client decision-making processes.
• Engaging with clients to address inquiries and enhance understanding of governance issues, fostering strong relationships and trust.
• Monitoring regulatory changes and market developments in Canada to ensure compliance and relevance of advisory services.
• Conducting in-depth research on a host of public and privately trading Canadian companies.

• Provide exceptional service to guests in a fast-paced hotel environment, ensuring a welcoming and enjoyable dining experience.
• Demonstrate strong bartending skills by crafting a diverse range of cocktails and beverages, while maintaining high standards of quality and presentation.
• Collaborate with kitchen and service staff to optimize workflow and enhance overall guest satisfaction.
• Manage inventory and stock levels, assisting with ordering and organization of bar supplies to ensure efficient operations.
• Train new staff on bar techniques and customer service standards, fostering a knowledgeable and cohesive team.

• Provided exceptional service in a high-end, fast-paced bar and lounge, ensuring a premium guest experience in a 5-star setting.
• Maintained extensive knowledge of food and beverage menus, offering recommendations and upselling to enhance customer satisfaction.
• Efficiently handled orders, prepared drinks and coordinated with kitchen staff to ensure timely service.
• Managed customer inquiries, special requests and complaints with professionalism and poise.
• Ensured compliance with health, safety and hygiene regulations, maintaining the highest standards of cleanliness and organisation.
• Assisted in training new team members, fostering a collaborative and efficient work environment.
• Balanced multiple tasks under pressure, demonstrating strong teamwork, adaptability and problem-solving skills.

• Designed and implemented comprehensive training programs for new and existing staff, focusing on food and beverage service excellence, customer engagement, and operational efficiency.
• Conducted hands-on training sessions, workshops, and assessments to enhance staff knowledge of menu items, wine pairings, and cocktail preparation.
• Collaborated with management to develop standard operating procedures, ensuring consistency in service delivery and adherence to health and safety regulations.
• Provided ongoing coaching and feedback to team members, fostering a positive learning environment and promoting professional development.
• Monitored and evaluated training outcomes, adjusting programs as needed to meet the evolving needs of the hotel and enhance guest satisfaction.