Summary
Overview
Work History
Skills
Timeline
Generic

Conor Hoey

Dublin

Summary

Dynamic customer service professional with a proven track record at An Post, excelling in customer communications and quality assurance optimization. Adept at enhancing customer satisfaction through effective product recommendations and fostering team development. Recognized for maintaining high standards and addressing customer concerns with a positive attitude.

Overview

4
4
years of professional experience

Work History

Call Center Agent

An Post
05.2023 - 02.2024
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.

Stockroom Assistant

Argos
07.2022 - 03.2023
  • Maintained orderly stockroom for ease of retrieval.
  • Received incoming merchandise and stored in correct stock locations.
  • Adhered to safety regulations and practiced safe work habits.
  • Developed and maintained successful working relationships with colleagues.

Retail Sales Associate

Gap Outlet
08.2020 - 06.2021
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.

Skills

  • Customer communications
  • Quality assurance optimization
  • Product recommendations
  • Team development
  • Quality control

Timeline

Call Center Agent

An Post
05.2023 - 02.2024

Stockroom Assistant

Argos
07.2022 - 03.2023

Retail Sales Associate

Gap Outlet
08.2020 - 06.2021

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Conor Hoey