CONCETTA BIANCARDI
DUBLIN
Summary
Several years experience in hospitality business, Customer focused professional, enthusiastic, effective influencer and communicator. Proven ability to deliver business growth, by consistently exceeding quota targets and by retaining the existing customer base year over year.
Overview
11
11
years of professional experience
Work History
Customer Service Advisor
Allianz Partners
Dublin, Ireland
02.2023 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Identified customer needs and offered solutions to enhance the customer experience.
- Collaborated with other departments to ensure quality service delivery for customers.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Performed administrative tasks such as data entry into internal systems.
Customer Service Advisor
National Espress Ireland Limited
Dublin, Ireland
11.2022 - 01.2023
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
General Manager
31 lennox restaurant & cafe
Dublin
06.2021 - 05.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Administered employee discipline through verbal and written warnings.
- Recruited, interviewed and hired qualified staff for open positions.
- Guided management and supervisory staff to promote smooth operations.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
Bar Manager
Telfer@l'Gueuleton
Dublin
08.2018 - 10.2020
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Monitored cash intake to reduce discrepancies.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Planned and coordinated special events to boost customer numbers and profits.
- Reorganized bar stations to streamline service flow.
- Developed and implemented bartender training programs, policies and procedures.
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor.
Bartender
The tap House
Dublin
10.2016 - 07.2018
Bartender
The Whoolshed Pubs
Dublin
03.2015 - 09.2016
Bartender/Waitress
The Smyths Pub
Dublin
06.2013 - 12.2015
Education
Master of Science - Social Work And Social Policies
Federico II
Italy07.2010
Bachelor of Science - Social Work
Federico II
Italy07.2007
Skills
- Supervision and Training
- Recruitment and Hiring
- Problem Anticipation and Resolution
- Team Leadership
- Originality and Creativity
- Customer Service Management
- Employee Motivation
- Management Team Building
- Decision Making
- Goal Setting
- Complaints handling
- Customer relations
Languages
Italian
First Language
English
Advanced
C1
Timeline
Customer Service Advisor
Allianz Partners
02.2023 - Current
Customer Service Advisor
National Espress Ireland Limited
11.2022 - 01.2023
General Manager
31 lennox restaurant & cafe
06.2021 - 05.2022
Bar Manager
Telfer@l'Gueuleton
08.2018 - 10.2020
Bartender
The tap House
10.2016 - 07.2018
Bartender
The Whoolshed Pubs
03.2015 - 09.2016
Bartender/Waitress
The Smyths Pub
06.2013 - 12.2015
Master of Science - Social Work And Social Policies
Federico II
Bachelor of Science - Social Work
Federico II
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