Coman Nolan

With a focus on emailing marketing, I oversee the marketing activities in the Energy and Natural Resources sector for Research and Markets.

Duties Include:

• Generation and cleansing of leads' list, utilizing email leads generation tools (Zoominfo and Maven).
• Optimization of current emails templates to follow brand guidelines, increase engagement/conversion metrics and maintain email best practices.
• Communication with internal team members to execute email campaigns.
• Developing best practices in managing customer list data for optimal segmentation and management purposes.

• Engaging with clients by email, phone and live chat daily.
• Actively resolved customer enquiries, reactively and proactively guiding them through the sales lifecycle, from initial interest in our products and services through to purchase, payment and product delivery.
• Deliver a first-in-class customer experience that generates repeat business and brand loyalty.
• Act as a team player to ensure we consistently achieve targets and goals.
• Build relationships with product publishers to ensure speedy resolutions for our clients.
• Champion the Customer Experience and R&M product offering by making solutions-focused recommendations to management.

• Taking clients order in store and over the phone.
• Til operations.
• Resolving customer queries (e.g. DIY jobs) whilst maintaining excellent customer service.
• Stock ordering.
• Forklift operation.
• Notifying customers of our weekly and monthly special offers.

• Acted as first point of contact for customer issues and queries.
• Collaborated well with other customer agents to deliver consistent service across various platforms.
• Delivered consistently excellent customer service to guarantee positive company experiences.
• Maximised sales revenue growth by successfully identifying up- and cross-selling opportunities.

• Transported goods and materials safely and securely to prevent damage and loss.
• Used shovels or heavy equipment to move different materials based on job needs.
• Dug holes, trenches and ditches at desired locations to exact specifications.
• Mixed and laid concrete with excellent planning and measuring skills.