Colin O' Neill

• Updated product labelling and pricing to reflect discounts and offers.
• Operated cash registers with accuracy and processed cash and card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Helped organising the weekly roster whilst manager was on leave.
• Became Samsung Ambassador for the store and was responsible for focusing on selling and explaining all samsung products.

• Handled customer payments and updated reservations with Rezlynx .
• Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
• Greeted customers warmly, aiming to provide positive, smooth check-in experiences.
• Verified ID and payment preference of guests.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Collected and processed guest data in line with data protection regulations.
• Answered and transferred calls to designated recipients.
• Scheduled and made reservations for guests using hotel and management software.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Trained new staff into the reception position for the summer season.
• Educated staff on how to use microsoft offices applications to organise paper work and increase workplace efficiency

• Started off as customer service assistant manager for my first 2 months for west cork connect.
• Due to complications the current manager had to leave and i was made official manager of all 4 of the owners companies.
• Only starting and still in training i had to quickly adapt and learn how to use all systems at my disposal to learn how to manage each company efficiently with no one to teach me.
• Using my skills in administration, data processing, bookkeeping, organisation management and past skills organising customers during busy holiday season in the maritime hotel bantry i had to fix all that was left behind when the last manager left and create more business in the company using my own personal creative skills to increase business with selective advertising and system creations for ease of access to all companies.
• Whilst doing this i also Looked after the staffs rosters and there needs. As well as Trained new staff members, promoting skill development.

Each company specialised in a specific transport field.

• Dave long coach travel specialised in private bus hire. I made sure all enquiries for private hire for parties and schools were priced accordingly, booked correctly, on time and also drafted up invoices using xero to customers and companies using our service as well as made sure to train and manage staff to make sure everyone correctly handled enquiries and workload was equally distributed to everyone.
• Westcork connect specialised in public transport from bantry, skibbereen and kinsale to cork city and back. I organised customer queries about bus timetables, bookings and made sure complaints were solved peacefully if a customer had a bad experience. Lost and found items were charted and stored safely until customers arrived to reclaim there items.
• Travelmaster specialises in nation wide concert buses all around ireland. I made and priced products on our website using woocommerce editor as well as worked along side our licensing team creating new routes and getting sub contractors to allow us to use there buses as well as communicate with the NTA to get stops approved. On the day of concerts i was in charge of making sure each bus driver had there passenger list and made sure each drivers route went smoothly so passengers would arrive at there concerts before the shows gates would open. I would manage all complaints and queries with customers who used our service.
• Westcork transfers specialises in private taxis to and from bus/train stations and airports across ireland. I handled bookings, invoices and general quiries.