Hi, I’m
Colette Coogan
Bray,County Wicklow
Summary
Strategic planner with managerial background and forward-thinking skills. History of establishing organisational priorities, resource planning, and analysing data. Diligent and methodical leader with project management experience.
Overview
13
years of professional experience
Work history
ISFCOEDublin, Leinster
Director of Programme Development
03.2021 - Current
Job overview
- Managed the coordination of the actions contained in Ireland's Sustainable Finance Roadmap - an output of the Ireland for Finance strategy.
- Responsible for event coordination, including community of practice events, leadership roundtables, and our flagship event - Climate Finance Week Ireland (2023 was its sixth year and saw 9,000 attendees across 30 events).
- Co-Chair of the Sustainable Finance Fintech working group
- Responsible for stakeholder management - liaising with, and building relationships with government departments, industry and sponsors, nurturing new relationships and partnerships.
- Managed research projects and working groups focused on topics including, Net Zero Transition, Skills Study, Biodiversity Finance and Reporting and Disclosures.
- Delivered Ireland's Taskforce for Climate-related Financial Disclosures (TCFD) Programme, focused on increasing the levels of Irish support of these climate disclosures.
- Responsible for overall programme budget of c. 1.2m per annum.
- Supervised and developed high-achieving staff, providing orientation, training, support and direction.
- Designed business strategies to obtain short and long-term goals for company.
AIBDublin, Leinster
Sustainability Manager
06.2017 - 01.2021
Job overview
- Responsible for reporting and disclosures, and the delivery of AIB's annual Sustainability Report (2018/19/20).
- Oversaw the delivery of AIB's sustainability conference, over 5,000 attendees (hybrid) and sourcing engaging and relevant world class speakers in this area.
- Delivered two comprehensive materiality exercises, identifying key stakeholder groups and then the issues of most material value to them.
- Managed key stakeholders and sponsorships.
- Drafted and presented environmental impact assessments to inform upper management.
- Developed and modified in-house action plans to support ongoing sustainability.
- Set sustainability targets and informed strategy for the company, and plan how achieved those targets.
AIBDublin, Leinster
Employee Engagement Manager
06.2015 - 08.2017
Job overview
- Oversaw the employee engagement programme including company wide survey and pulse survey annually.
- Delivered results to management, along with suggested action plans to address opportunities identified.
- Developed and implemented a new support programme for people leaders in the bottom quartile of the results, involving workshops and a peer-to-peer mentorship programme. (This resulted in an uplift in results year on year)
- Developed a company wide communications programme and support portal with relevant assets.
- Recommended process improvements to senior management to help drive employee retention.
AIBDublin, Leinster
Contact Centre Manager
03.2011 - 06.2015
Job overview
- Managed a team leader team of 10 in an overall function of 150 employees.
- Oversaw call forecasting and planning, to ensure effective staffing and customer service levels.
- Working in a fast paced, customer focused area, worked with teams to reduce wait times and call handling times.
- Analysed call type patterns and implemented changes to reduce some call types, suggesting changes to other departments to improve customer journeys.
- Gathered market intelligence to inform new product development.
- Monitored customer calls and communications, ensuring exceptional quality standards.
- Managed complaint escalations and resolutions.
Education
Cambridge University
Certificate of Higher Education from Sustainability Leadership - Business Sustainability Management
Center for Sustainability and Excellence - CSELondon
Certificate of Higher Education from Certified Sustainability practitioner
Skills
- Programme management
- Goal development and implementation
- Qualitative and quantitative analysis
- Policy research and analysis
- Stakeholder engagement methods
- Leadership
Timeline
Director of Programme Development
ISFCOE
03.2021 - Current
Sustainability Manager
AIB
06.2017 - 01.2021
Employee Engagement Manager
AIB
06.2015 - 08.2017
Contact Centre Manager
AIB
03.2011 - 06.2015
Cambridge University
Certificate of Higher Education from Sustainability Leadership - Business Sustainability Management
10.2020
Center for Sustainability and Excellence - CSE
Certificate of Higher Education from Certified Sustainability practitioner
10.2019