Cody Martin
Mission Viejo
Summary
Experienced in customer service, dedicated to fostering teamwork and driving results. Strong background in conflict resolution, effective communication, and optimizing team performance. Consistently ensuring smooth operations and customer satisfaction in fast-paced environments. Known for reliability and adaptability. Ready to assume a leadership position and provide support to empower the team in exceeding goals.
Recently relocated from NY to CA, eager to bring skills and expertise to contribute to the success of your organization.
Overview
15
15
years of professional experience
Work History
Full Service Shopper
Self Employed
03.2023 - 01.2025
- Worked productively with customers to meet order requirements and service expectations.
- Increased order accuracy by thoroughly reviewing items before purchase, mitigating returns or exchanges due to errors.
- Managed multiple order deliveries simultaneously, ensuring timely completion without compromising quality.
- Demonstrated adaptability in handling last-minute changes to orders or delivery schedules, minimizing disruptions to customers and stores.
Customer Service Specialist
Sherwin Williams Co.
10.2017 - 03.2023
- Managed customer interactions for a global paint and coatings company, providing high-quality support for product lines which included handling payment inquiries and processing
- Implemented new customer collection methods in collaboration with sales and credit departments, improving cash flow by approximately 15% and increasing opportunities for product upsell
- Utilized Microsoft Excel for tracking and reconciling monthly bank accounts and credit card statements, ensuring financial accuracy
- Interfaced with high-net-worth commercial clients, customizing financial solutions for their needs, enhancing client satisfaction
Senior Merchandising Coordinator
HomeGoods/TJX Companies
03.2017 - 10.2017
- Coordinated store layout and merchandising strategy, using Excel to analyze sales data and optimize product placement for a 10% increase in sales
- Led a team of ten, managing schedules and performance through Microsoft Office tools, including Excel for data analysis and PowerPoint for team briefings
- Handled customer inquiries regarding credit services, including opening new accounts, using internal software for secure data processing
Presentation Team Member
Target Corporation
06.2010 - 03.2017
- Provided exceptional customer service, resolving issues with empathy, which led to repeated commendations for customer satisfaction
- Managed inventory using Excel to track stock levels, negotiate with vendors for discounts, and schedule promotional events, improving inventory turnover by 20%
- Trained associates on company policies using PowerPoint presentations, enhancing team efficiency and compliance
Education
High School Diploma -
Mainstreet School of Performing Arts
Hopkins, MN06-2010
Skills
- Account management
- Product and service solutions
- Customer service
- Microsoft Office Suite
- Consultative sales
- Customer relationship management
- Staff education and training
- Problem resolution
- De-escalation techniques
Timeline
Full Service Shopper
Self Employed
03.2023 - 01.2025
Customer Service Specialist
Sherwin Williams Co.
10.2017 - 03.2023
Senior Merchandising Coordinator
HomeGoods/TJX Companies
03.2017 - 10.2017
Presentation Team Member
Target Corporation
06.2010 - 03.2017
High School Diploma -
Mainstreet School of Performing Arts
Similar Profiles
Elizabeth U'PrichardElizabeth U'Prichard
Fulltime Home Educator at Self EmployedFulltime Home Educator at Self Employed
Robert AndersonRobert Anderson
Independent Contractor at Self employedIndependent Contractor at Self employed
Katelyn Dawn MarnochKatelyn Dawn Marnoch
Certified Professional Coach at Self EmployedCertified Professional Coach at Self Employed