Senior Travel Consultant
January 1996 - March 2020
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Developed and maintained relationships with key travel suppliers to secure the best deals for clients.
- Managed online booking systems for airline tickets and hotel reservations.
- Provided detailed information on destinations, tourist attractions, weather conditions and visa requirements.
- Assisted in training new staff members in use of reservation systems and customer service techniques.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.