Cliona Mougenot
Summary
Dynamic Supply Chain Manager with a strong background in supply chain optimization and data analysis. Skilled in managing complex vendor relationships and driving impactful results across multiple regions. Committed to aligning supply chain processes with business objectives to enhance operational performance.
Overview
16
16
years of professional experience
Work History
Supply Chain Manager
Microsoft
Dublin, Ireland
03.2025 - Current
- Managed supply chain strategy for Amazon account, focusing on laptop accessories and Xbox products.
- Ensured alignment of supply chain processes with overall commercial and operational objectives.
- Partnered with sales, marketing, and operations teams to optimize forecasting and revenue generation.
- Oversaw demand planning and fulfillment, safeguarding on-time availability across multiple regions.
- Enhanced inventory health by minimizing excess stock while boosting sell-through performance.
- Tracked KPIs to identify risks and drive ongoing improvements in service execution.
- Employed proactive issue resolution strategies to uphold service levels and meet financial benchmarks.
Senior Product Planner (Contract)
Amgen
Dublin, Ireland
07.2024 - 02.2025
- Owned medium- and long-term capacity planning and deliverables within the network planning cycle (S&OP).
- Aligned consolidated demand and supply plans to ensure timely supply to customer sites across the network.
- Partnered with global supply chain leads to manage constraints, balance priorities and protect market supply.
- Supported NPI transitions to ensure supply readiness and minimize scrap/obsolescence exposure.
Supplier Relationship Manager
Perrigo
Dublin, Ireland
09.2022 - 07.2024
- Primary liaison for External Manufacturing Suppliers (CMOs) across Dermatological Care, Weight Management and Medical Devices; managed supplier performance and escalation.
- Managed portfolio of 16 CMOs and 3 internal sites; ran Tier 1/Tier 2 governance to drive SLA, OTIF and customer service.
- Owned capacity and supply risk management, including constraint visibility, mitigation planning and stakeholder communication.
- Led change controls, alternate sourcing and supplier quality issue resolution (deviations, rejections, advisories) in partnership with Sourcing and Planning.
Supply Chain Planner, Procurement
Perrigo
Dublin
06.2021 - 09.2022
- Provided demand/supply planning input and project support to maintain customer service levels and strategic inventory targets.
- Tracked performance metrics, assessed supplier downtime and communicated potential shortages with clear recovery actions.
- Supported Sales & Marketing promotions through demand analysis, planning and scenario review.
Supply Chain Specialist, Procurement
Zoetis
Dublin
01.2020 - 06.2021
- Planned and forecasted raw material requirements to support production schedules and supply continuity.
- Managed vendor relationships and purchase orders for stock and non-stock items.
- Oversaw export management processes and documentation to ensure compliant shipments.
- Led project management for a new in-house ordering system to improve ordering efficiency and controls.
Customer Support Manager
Zoetis
Dublin
03.2019 - 12.2019
- Managed key customer relationships and served as escalation point for service issues and queries.
- Owned customer/product master data (pricing, SKU set-up, mappings) to support accurate order processing.
Finance Executive
Samsung
Dublin
04.2014 - 02.2019
- Managed deductions/claims/rebates in SAP and delivered commercial finance reporting (BI tools); partnered with Sales to resolve variances.
- Supported month-end and quarterly close, including promotion accruals and cost control across multiple divisions.
Operations Account Manager
Microsoft
Dublin
07.2013 - 03.2014
- Supported regional operations to deliver customer service and order fulfilment performance.
- Managed customer orders and maintained order book accuracy through proactive issue resolution.
Key Account Executive
Mars
Dublin
09.2012 - 07.2013
- Delivered retail promotions and in-store activation for key accounts (Dunnes, Musgrave/SuperValu, BWG Foods).
- Supported new product introductions (Uncle Ben’s, Dolmio) including product set-up and customer communications.
Customer Account Manager
Mars
Dublin
07.2010 - 09.2012
- Owned retail customer operations (orders, claims, returns) and reduced inefficiencies through proactive issue management.
- Processed end-to-end order cycle (order entry to dispatch/invoicing) and monitored stock availability.
Education
CIPD Diploma - HR
Technological University
Dublin09-2019
Skills
- Demand planning
- Inventory management
- Supply chain optimization
- Vendor management
- Data analysis
- Strategic sourcing
- Building Effective Agents with Microsoft Co-Pilot
Languages
French
Proficient (C2)
C2
Accomplishments
- Award for Outstanding Contribution, Samsung Electronics 2019
Timeline
Supply Chain Manager
Microsoft
03.2025 - Current
Senior Product Planner (Contract)
Amgen
07.2024 - 02.2025
Supplier Relationship Manager
Perrigo
09.2022 - 07.2024
Supply Chain Planner, Procurement
Perrigo
06.2021 - 09.2022
Supply Chain Specialist, Procurement
Zoetis
01.2020 - 06.2021
Customer Support Manager
Zoetis
03.2019 - 12.2019
Finance Executive
Samsung
04.2014 - 02.2019
Operations Account Manager
Microsoft
07.2013 - 03.2014
Key Account Executive
Mars
09.2012 - 07.2013
Customer Account Manager
Mars
07.2010 - 09.2012
CIPD Diploma - HR
Technological University