Céline TREVISAN
Johnstown Hollywood
Summary
Dynamic professional with extensive experience in hotel management and international sales at TEB. Proven track record in operational efficiency and customer relationship management, achieving significant revenue growth. Skilled in utilizing hotel management software and fostering team collaboration to enhance guest satisfaction and drive business success.
Overview
25
25
years of professional experience
Work History
Assistant of the International Sales Director
TEB
Corpeau
04.2017 - 05.2025
- Managed comprehensive processing of international client orders from quotation to invoicing and payment follow-up.
- Updated customs regulations and issued necessary shipping documents for equipment deliveries.
- Collaborated with logistics and production teams to execute international shipments efficiently.
- Resolved disputes while supporting after-sales service team in customer interactions.
- Organized training sessions for international partners and subsidiaries, including quarterly meetings.
- Compiled monthly sales data, updated customer database, and tracked client inquiries and responses.
- Oversaw operations of video surveillance solutions company with 180 employees across multiple locations, achieving 14 million in revenue with five million from international markets.
Receptionist
TEB
Corpeau
03.2016 - 04.2017
- Answered incoming calls, took messages, and directed calls to relevant departments or personnel.
- Delivered exceptional customer service while interacting with internal and external clients.
- Provided administrative support through typing letters, filing documents, and copying materials as needed.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
- Maintained cleanliness and organization of reception area to uphold professional environment.
Various temporary work assignments
3 and 4 stars hôtels, TEB
Burgundy
12.2014 - 02.2016
- Various temporary assignments as a chambermaid or receptionist
Hotel Manager
Ibis Nuits Saint Georges
Nuits Saint Georges
01.2013 - 11.2014
- Group GDH, 3-star hotel, 55 rooms, 1 restaurant, annual occupancy rate of 65%, annual turnover of €1.1 million
- Managed daily hotel operations and ensured guest satisfaction.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Maintained high standards of quality control, hygiene, health and safety.
- Assigned duties and monitored performance of all employees in the hotel.
Hotel Manager
Ibis Styles Beaune Centre
Beaune
04.2012 - 12.2012
- Group GDH, hotel opening, 3-star hotel, 79 rooms, 7 employees
- Recruitment and training of staff for the opening of this brand new hotel in Beaune town centre.
- Implementation of working procedures in accordance with brand standards
- Negotiated rates with corporate entities related to extended stay contracts.
- Delegated work to staff, setting priorities and goals.
Accommodation Manager
Pullman Versailles
Versailles
05.2008 - 04.2012
- 4-star hotel, 152 rooms and suites, 64 employees, annual occupancy rate of 61%, after-tax operating profit of €27.2 million
- Positioned as deputy director, cross-functional responsibilities with the hotel in terms of management, sales and operations
- Spearheaded daily operations, ensuring optimal guest satisfaction and operational efficiency.
- Developed training programs for staff on hospitality best practices and customer service.
- Coordinated with the sales team to develop strategies for attracting new business.
- Managed the budget for hotel accommodations and forecasted future needs.
- Supervised a team of front desk agents, housekeepers, maintenance staff and other personnel.
Hotel Manager
Ibis Meudon
Meudon
11.2004 - 03.2008
- 3-star hotel, 64 rooms, 1 restaurant, 12 employees
- Achieved six-point progression in turnover, generating €123,000 in accommodation revenue through marketing and customer retention strategies.
- Enhanced quality results by training teams on procedural compliance, increasing global audit score from 72% to 92% and reducing ISO 9001 non-conformities from 22 to 3.
- Revamped hotel technical operations following unfavorable safety commission review in October 2004.
Restaurant Manager
Café Estaminet d’Ibis Paris Porte d’Orléans
Paris
06.2002 - 11.2004
- Restaurant open evenings only, 21,500 covers annually.
Product and Quality Auditor
Ibis Europe
Evry
02.2000 - 06.2002
- Conducted audits according to Ibis brand standards and action plans for 240 hotels across 13 countries.
Education
A-Level - Literature And Foreign Languages
Lycée Jean Zay
France07-1988
Skills
- Hotel management software OPERA and FOLS
- Multitasking and organization
- Adaptability
- Team collaboration
- Operational efficiency
- Customer relationship management
- Sales data analysis
Languages
French, Italien, English and German
Personal Information
Nationality: French
Job Title
Reservation Agent / Receptionist
Timeline
Assistant of the International Sales Director
TEB
04.2017 - 05.2025
Receptionist
TEB
03.2016 - 04.2017
Various temporary work assignments
3 and 4 stars hôtels, TEB
12.2014 - 02.2016
Hotel Manager
Ibis Nuits Saint Georges
01.2013 - 11.2014
Hotel Manager
Ibis Styles Beaune Centre
04.2012 - 12.2012
Accommodation Manager
Pullman Versailles
05.2008 - 04.2012
Hotel Manager
Ibis Meudon
11.2004 - 03.2008
Restaurant Manager
Café Estaminet d’Ibis Paris Porte d’Orléans
06.2002 - 11.2004
Product and Quality Auditor
Ibis Europe
02.2000 - 06.2002
A-Level - Literature And Foreign Languages
Lycée Jean Zay