Céline Dor

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail promptly and efficiently.
• Provide excellent customer service to all guests, handling inquiries, complaints, and resolving any issues promptly
• Work collaboratively with colleagues to achieve common goals and provide excellent service.
• Processing invoices, receipts & payments Preparation of sales invoices

• Elderly people (with depression, anxiety, Alzheimer's, with breathing difficulties, diabetics in wheelchairs. Diabetics, undergoing cancer treatment) etc.
• Assisted with personal care activities, such as bathing, dressing and grooming.
• Transported clients to doctor appointments and social events.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.

• Checked in guests using established procedures, verified guest identification and credit card information.
• 
  
• Maintained accurate records of occupied rooms, reservations and cancellations.
• Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
• Prepared reports related to occupancy rates, revenue generated from room sales for management review.

• Assisted in seating guests at tables or booths.

Accompany customers to their table

Provide menus ,Command control (Tablet, TPV...)

• Took reservations and to-go orders to streamline process for both customer and restaurant.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.