Clement Mpweya
Athy,Co. Kildare
Summary
IT specialist with expertise in network security and cybersecurity, skilled in Microsoft Office, Python, and Java. Strong data analysis capabilities using R and SPSS, with a proven track record in customer service and call center operations. Effective in client relationship management and problem-solving, focusing on team collaboration to achieve goals.
Overview
8
8
years of professional experience
Work history
Customer Service Representative
Allied Recycling
2026.06 - 2026.05
- Answering customer phone calls, emails, and enquiries
- Helping customers schedule skip collections, exchanges or service Changes
- Resolving complaints about missed skip collections, billing or Issues
- Processing payments, account updates, and customer records
- Explaining recycling rules, accepted materials, and company services
- Coordinating with drivers and operations staff about collection routes
- Logging customer interactions into computer/CRM systems
- Handling high volumes of calls in a professional manner
- Assisting with general office administration and data entry
- Supporting customers with invoices, contracts, or account queries
- Promoting good customer satisfaction and maintaining professional Communication
- Operating the weighbridge system to weigh incoming and outgoing Vehicles
- Recording weights, vehicle details, waste/recycling material types, and Customer information
- Issuing weigh tickets, receipts, delivery notes, and transfer Documentation
- Checking that loads match declared waste or recyclable materials
- Monitoring traffic flow around the yard and directing drivers safely
- Communicating with drivers, suppliers, customers, and site staff
- Using computer systems to enter data and maintain records
- Ensuring compliance with environmental regulations and waste transfer Rules
- Reporting discrepancies, overloaded vehicles, or suspicious loads
- Coordinating with plant operators, loaders, and management about site Activity
- Maintaining accurate stock or tonnage reports for recycled materials
- Following health and safety procedures, including PPE and site Access rules
- Performing basic cash handling or invoicing in some companies
- Assisting with general office or dispatch duties when required
Patient Services Representative
Relate care
2024.04 - 2024.07
- Receiving inbound calls for general information and assistance
- Scheduling medical appointments for patients
- Ensuring the best customer service for all callers
- Resolving caller requests efficiently
- Accurately entering data into multiple systems
- Taking high volumes of calls daily and ensuring that quality checks are adhered to on all calls
Customer Service Agent
Capita/ Central Statistics Office
2023.06 - 2024.01
- Making outbound calls to existing customer base
- Building rapport with customers
- Providing an exceptional customer experience whilst adhering to Regulatory requirements
- Carrying out different Surveys for CSO
- Meeting and exceeding daily and monthly targets
- Using various systems and ensuring they are updated accurately e.g Micro-sip and Amazon workspace
Software/ Applications Tester
Royal College of Physicians of Ireland
2019.01 - 2020.01
- Testing new Software and applications
- Answering customer queries through telephone calls and emails
- Arranging course material for students on Brightspace portal
- Using all Microsoft office packages on an intermediate level
Call Centre Representative
UCD
2018.01 - 2019.01
- Calling alumni to gain feedback about their time at UCD, update their Details and ask them to help fund various projects for UCD
- Answering calls and queries through emails from new and current Students, making them feel connected to the UCD campus
- Building long term relationships with the alumni and the present Students keeping them with news from the University
Skills
- Microsoft Office proficiency
- Customer service and support
- Call center operations
- Team collaboration
- Client relationship management
- Problem solving and resolution
- Cybersecurity fundamentals
- Python and Java programming
- Data analysis with R and SPSS
- IT specialist skills
- Network security expertise
References:
- Stephen, Brennan, PMO Manager, 0876887256
- Thomond, Coogan, 0863260654
- Adam, Wallace, Team Leader, 0830392787
AREAS OF EXPERTISE
- Leadership
- Have been a University Access Leader and Peer Mentor to students with disadvantaged backgrounds providing advice & support, helping new students settle in
- Member of UCD Sanctuary Board
- The purpose of this group is to oversee the implementation of the commitments made under by UCD under its University of Sanctuary status and to engage with the National University of Sanctuary Ireland Committee.
- The group was to address the wider challenges experienced by those who are from a refugee, asylum seeking and other forced migration background and investigate the development of a process in relation to academics from a forced migration background coming to UCD.
- Customer Service & Management
- Having worked in the hospitality industry always putting customer and client first is a priority.
Timeline
Customer Service Representative
Allied Recycling
2026.06 - 2026.05
Patient Services Representative
Relate care
2024.04 - 2024.07
Customer Service Agent
Capita/ Central Statistics Office
2023.06 - 2024.01
Software/ Applications Tester
Royal College of Physicians of Ireland
2019.01 - 2020.01
Call Centre Representative
UCD
2018.01 - 2019.01