Clelia Callozzo Cifalà
Ireland,Dublin
Summary
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Sales assistant
Christian Louboutin
Dublin
03.2023 - Current
- Promoted new releases on social media platforms, curating gift-guides and catered recommendations to drive interest.
- Maintained balanced till, reconciling receipts and sales data before and after each shift to quickly catch discrepancies.
- Embodied brand mission and values, showcasing luxury mindset and brand ethos throughout store interactions.
- Recommended trending styles, colours and product variations to align with customer preferences.
Barista
Frank And Honest Gourmet Coffee Company
Dublin
03.2022 - 01.2023
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
Sales consultant
Fashion Groove, Rinascimento Boutique
Florence
10.2021 - 03.2022
- Negotiated and closed sales to secure profitable deals and contracts.
- Demonstrated products to encourage purchases by showcasing features and benefits.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
Sales consultant
Patrizia Pepe
Milan
09.2019 - 02.2020
- Kept product knowledge up-to-date by attending regular training to deliver reliable information with confidence.
- Increased revenue through upselling and consistent contract renewals.
- Achieved monthly sales and performance KPIs for improved team success.
- Maintained expert product knowledge for persuasive, reliable customer guidance.
- Understood market conditions, responding to fluctuations impacting sales.
Administrative assistant
Borgo al Gallinaio
Siena, Tuscany
09.2018 - 09.2019
- Kept and maintained accurate filing system for preservation of office information.
- Assisted managers in compiling and organising materials for meetings.
- Provided printing, photocopying scanning support to colleagues.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
Internship Human Resources
Visia Imaging Srl
San Giovanni Valdarno, Tuscany
01.2016 - 01.2017
- Answered frequently asked questions from applicants and employees about standard policies, benefits and other HR related processes.
- Delivered friendly assistance with new hires throughout interviewing and hiring processes.
- Maintained and updated personnel records, storing employee information accurately for traceability compliance.
- Distributed HR resources effectively across teams to best meet company compliance goals.
Education
A-Levels -
Liceo delle Science Umane
09.2013 - 06.2018
Bachelor Degree - Communication and Multimedia
Universitas Mercatorum
10.2021 -
Skills
- Merchandising proficiency
- Retail marketing
- After-sales care
- Money handling
- Fashion and styling expertise
- Face-to-face selling
- Customer service oriented
- Energetic self-starter
- Self-motivated
- Visual merchandising
Languages
Italian
Native
English
Fluent
Spanish
Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales assistant
Christian Louboutin
03.2023 - Current
Barista
Frank And Honest Gourmet Coffee Company
03.2022 - 01.2023
Sales consultant
Fashion Groove, Rinascimento Boutique
10.2021 - 03.2022
Bachelor Degree - Communication and Multimedia
Universitas Mercatorum
10.2021 -
Sales consultant
Patrizia Pepe
09.2019 - 02.2020
Administrative assistant
Borgo al Gallinaio
09.2018 - 09.2019
Internship Human Resources
Visia Imaging Srl
01.2016 - 01.2017
A-Levels -
Liceo delle Science Umane
09.2013 - 06.2018
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