CLEISON ALVARENGA
Dublin
Summary
Experienced Aircraft Services Appearance Team Leader with a strong background in customer experience, international relations, and foreign trade. Demonstrated history of working in the aviation industry, currently based in Dublin, Ireland. Leads a dynamic team in executing seamless aircraft turnarounds while ensuring adherence to safety protocols and established procedures. Collaborates with internal and airline contacts, manages paperwork, and contributes to overall operational efficiency. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Aircraft Services Appearance Team Leader
Swissport
Dublin
04.2022 - Current
- Lead the aircraft turnaround team, ensuring compliance with safe working practices
- Conduct comprehensive pre-flight briefings and liaise with internal and airline contacts
- Manage paperwork in accordance with company, airline, and legal requirements
- Assist duty management in planning and operational management, including reporting and audits
- Uphold the highest standards of safety, security, and compliance with legislation and SOPs
- Address equipment malfunctions, provide security checks, and execute security cleans as required
- Replenish seat pockets and arrange seatbelts, headrests, pillows, and blankets per customer specifications
- Drive compliance with Ireland/EU legislation, airport authority, and carrier security requirements
Customer Experience Trainee
Beblue
Ribeirão Preto
06.2018 - 01.2020
- Played a key role in an end-to-end client support process, reducing customer service time
- Conducted document analysis, addressed fraud issues, and managed duplicate payments
- Facilitated training sessions and meetings on duplicate payment processes for the team
- Maintained Excel control sheets to track and input information
Intern
NECCEX - Núcleo de Estudo e Consultoria em Comércio Exterior
Ribeirão Preto
01.2016 - 08.2017
- Contributed to a university extension project focused on import/export projects and strategic planning
- Organized events, speeches, and monitored technical visits for students
- Gained experience in document analysis, legislation, and logistics
Administrative Assistant
Archer Daniels Midland (ADM)
Ribeirão Preto
10.2014 - 11.2016
- Provided administrative support to all Brazil units in the administrative center
- Managed the registration and analysis of tax documents, improving invoice registration timing
- Undertook a corporate travel assignment, substituting for a local worker in Paranaguá, Brazil
Inventory Control
Luiz Tonin Atacadista e Supermercados S/A
Ribeirão Preto
01.2012 - 10.2014
- Data analysis and registration to inventory control
- Conducted data analysis and registration for inventory control
- Managed cargo handling schedules and issued invoices for product transfers
- Produced monthly inventory reports for managers and CEOs
- Provided technical support and actively participated in safety initiatives
Education
Level 8 QQI Higher Diploma - Science in Aviation Finance
Dublin Business School (DBS)
Dublin, Ireland03.2024
International Relations and Foreign Trade -
University Ribeirão Preto (UNAERP)
Ribeirão Preto, São Paulo, Brazil12.2018
Skills
- Work Planning
- Team Supervision
- Documentation And Reporting
- Quality Improvement
- People Management
- Key Performance Indicators
- Problem-Solving
- Safety
- Performance Improvement
- Leadership
- Analytical Thinking
- Safety processes and procedures
Languages
- Portuguese, Native
- Spanish, Advanced
- English, Advanced
Training
- Aircraft Security Search - EU 2015/1998, Butterfly Training
- Basic Security Awareness Training (BSAT) - E.U. 2015/1998 11.2.2 and 11.2.6.2, Butterfly Training
- General Security Awareness Training per 11.2.7 with specific elements from 11.2.3.3 and 11.2.3.10, Butterfly Training
Certification
Duolingo proficiency test https://certs.duolingo.com/b0db4e06db28556ebd1d58fd7d936fad
Timeline
Aircraft Services Appearance Team Leader
Swissport
04.2022 - Current
Customer Experience Trainee
Beblue
06.2018 - 01.2020
Intern
NECCEX - Núcleo de Estudo e Consultoria em Comércio Exterior
01.2016 - 08.2017
Administrative Assistant
Archer Daniels Midland (ADM)
10.2014 - 11.2016
Inventory Control
Luiz Tonin Atacadista e Supermercados S/A
01.2012 - 10.2014
Level 8 QQI Higher Diploma - Science in Aviation Finance
Dublin Business School (DBS)
International Relations and Foreign Trade -
University Ribeirão Preto (UNAERP)
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