Clayvon Kennedy jr
Avondale
Summary
Experienced professional with a strong background in customer retention, product customization, client relationship management, and sales optimization. Recognized for fostering team collaboration and adapting to changing needs to consistently achieve exceptional results. Skilled in leveraging communication and organizational skills to create memorable experiences for clients.
Overview
5
5
years of professional experience
Work History
Cruise Vacation Planner
Open Network Exchange
04.2023 - Current
- Upsell on current products, packages, and services we offer through the discovery process
- Assist guests with booking cruises, flights, and hotels
- Making outbound calls to personal leads
- Developed expertise in specialized areas such as luxury cruises, family vacations, and destination-specific offerings, allowing for more targeted sales approaches.
- Scheduling call backs via email, chat system or over the phone and pitching perks to guest to close the sale
- Participated in ongoing professional development opportunities, staying current on industry best practices and leveraging new knowledge to improve job performance.
- Spread my knowledge and offer advice to newer guests who aren't yet sure on what they want to do and how
- Implemented new CRM software, improving data management capabilities and increasing team productivity.
Customer Service Representative/Team Lead
Hulu
10.2021 - 04.2023
- Assist customers with any questions or concerns they may have with their services and resolve them through phones and chats
- Assist other representatives in my department with any escalations or issues they may have trouble resolving
- Spread my knowledge of our system and policy's with newer members of the team
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Sales Associate (Seasonal)
Savers/Value Village
05.2021 - 08.2021
- Providing customer service to those in need
- Cleaning and recovering the sales floor
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Brand Ambassador (Seasonal)
American Eagle Outfitters
01.2021 - 04.2021
- Promote items and discounts while upping sales on clothing
- Recovering and fixing items on display
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Sales Associate
Great Skate
04.2020 - 12.2020
- Manage floor
- Up sales
- Keep facility clean and customers entertained
- Cashier
- Monitor skating rink and enforce safety rules
- Teach skating classes
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
Education
High school -
Copper Canyon High School
Glendale, AZ05.2022
Skills
- Communication Skills
- Time Management
- Typing
- POS
- Organizational Skills
- Cooking
- Salesforce
- Cash Handling
- Outdoor work
- Restaurant experience
- Guest services
- Customer support
- Technical support
- Microsoft Word
- Customer Service
- Sales
- Travel industry experience
- Project management
- CRM
Personal Information
Work Permit: Authorized to work in the US for any employer
Affiliate Marketing
Promoting products independently via various different social media platforms.
Timeline
Cruise Vacation Planner
Open Network Exchange
04.2023 - Current
Customer Service Representative/Team Lead
Hulu
10.2021 - 04.2023
Sales Associate (Seasonal)
Savers/Value Village
05.2021 - 08.2021
Brand Ambassador (Seasonal)
American Eagle Outfitters
01.2021 - 04.2021
Sales Associate
Great Skate
04.2020 - 12.2020
High school -
Copper Canyon High School
Similar Profiles
Michael FarringtonMichael Farrington
Sales Representative at ONE (Open Network Exchange)Sales Representative at ONE (Open Network Exchange)
Amy ChavezAmy Chavez
Inbound Sales Representative at ONE (Open Network Exchange)Inbound Sales Representative at ONE (Open Network Exchange)
Brian StroughterBrian Stroughter
Cruise Vacation Planner at Open Network ExchangeCruise Vacation Planner at Open Network Exchange