CLAUDIU DAN-POIANA

Middle East, Europe, Africa, South America Markets – Portfolio of 16 hotels

• Operating & Managing a Revenue Management Service for hotels
• Utilizing channel management tools, competitor price reporting tools (OTA Insight) and best practices to make recommendations to hotels in the portfolio and assist in setting rates and availability strategies
• Supplying hotels with Revenue, Sales, Customer Service & Systems onsite and off-site trainings and providing suitable training materials to reinforce information delivered
• Providing ongoing Revenue, Sales & Systems support to hotel staff and management trough hotel visits, telephone support or online webinars
• Evaluating market trends and competitor activity and providing analysis and recommendations to the hotel's management - Soliciting hotels for rates or special offers
• Assisting with the solicitation and loading rates on sales channels and communicate information on new Rates and Promotions to all relevant parties
• Ensuring all hotel information and images are kept up to date and relevant throughout all sales channels, assisting with the system build of new properties
• Contributing ideas and content to country branded websites on a continuous basis to increase Search Engine Optimization and revenue generation for Best Western hotels
• Maintaining & Developing Key Relationships with hotels, global teams and 3rd Party partners to drive revenue performance.

Recruitment services in Ireland, UK and across EU

• Managing the full recruitment cycle, including identifying needs, designing job descriptions, sourcing candidates, conducting interviews, and negotiating offers.
• Developing and implementing innovative sourcing strategies to attract candidates from diverse backgrounds for various roles across the organization.
• Partnering with hiring managers to understand their hiring needs and develop effective recruitment plans.
• Utilizing social media, job boards, and other digital platforms to advertise positions and attract high-quality candidates.
• Screening resumes and applications, conduct initial interviews, and assess applicants’ relevant knowledge, skills, and experience.
• Maintaining a pipeline of qualified candidates for future job openings.
• Maintaining accurate and up-to-date records in the recruitment database.

Ramada Plaza Bucharest 4* Deluxe & Ramada Bucharest Parc Hotel 4*
Two Full Service Upper-Scale Business Oriented Hotels with 567 Rooms, 21 Function rooms, 3 Restaurants, 3 bars, 1 SPA

• Implementing the optimal pricing strategy for revenue maximization for 2 major hotels in Bucharest
• Analyzing and predicting business trends - Creating monthly, quarterly and annual forecasts
• Liaising with E-Commerce for revenue optimization
• Managing the Reservation Department (5 reservations agents)
• Monitoring competitor performance (Travel Click's Market Vision)
• Initiating promotions to generate business at key times
• Liaising with the sales teams, reception and the general manager
• Producing group evaluation and rate proposals for Sales Department
• Using IdeaS, Synxis CRS, Availpro Channel Manager and Opera PMS on daily basis
• Successful acquisition, detailed configuration and implementation of IdeaS Revenue Management System, Availpro Channel Manager and various interfaces.

Ramada Plaza Bucharest 4* Deluxe & Ramada Bucharest Parc Hotel 4*
Two Full Service Upper-Scale Business Oriented Hotels with 567 Rooms, 21 Function rooms, 3 Restaurants, 3 bars, 1 SPA

• Management of the B2B (GTA, Miki, Travco, Go Global, Hotelbeds, Special Tours etc) and B2C (booking.com, HRS, Hotel.de, Expedia etc) reservation platforms
• Optimization of the online presence of the hotels
• Applying revenue management strategies
• Representing the company in an ethical, moral and professional manner
• Ensure a high level of customer service and quality sales presentations
• Maintaining all hotel's clientele and constantly looking for its enlargement, participation in biddings supported by the Franchisee
• Establishing rates policy in coordination with hotel's top management
• Creating and launching hotel's packages and the promotional rates
• Weekly goals of outside sales calls, telemarketing calls, and site visits
• Follow-up sales activity with appropriate professional correspondence including proposals and contracts
• Maintain accurate records and files
• Attend community events and hotel sponsored functions in order to generate business for the hotel
• Group reservation
• Researching markets to identify opportunities for events
• Liaising with clients to ascertain their precise event requirements
• Producing detailed proposals for events (e.g
• Timelines, venues, suppliers, legal obligations, staffing and budgets)
• Securing and booking a suitable venue or location
• Coordinating venue management, caterers, stand designers, contractors and equipment hire
• Planning room layouts and the entertainment program, scheduling workshops and demonstrations
• Coordinating staffing requirements and staff briefings
• Selling sponsorship/stand/exhibition space to potential exhibitors/partners
• Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly
• Overseeing the dismantling and removal of the event and clearing the venue efficiently
• Post-event evaluation.

• Teacher/ Trainer for the following classes / trainings: 'Revenue Management'; 'E-travel and online marketing'; 'Organizing Events in hotel industry'.