Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudio Abellas Rivero

Carrick On Shannon

Summary

Dynamic customer service professional with extensive experience , excelling in sales and product knowledge. Proven ability to enhance customer relationships and boost revenue through effective conflict resolution and time management. Skilled in point of sale systems, consistently delivering exceptional service and achieving performance metrics.

Overview

9
9
years of professional experience

Work History

Shop Assistant

The Woolen Outlet
01.2024 - 08.2024
  • Delivered excellent customer service in a retail environment
  • Processed transactions accurately and issued receipts
  • Maintained clean and organized displays
  • Assisted with stock management and promotional activities

Process Operator

Vistamed
10.2023 - 12.2023
  • Followed mixing instructions and quality control protocols
  • Restocked components and maintained production flow
  • Ensured safety and productivity standards were met

Hairdresser Assistant

Blaze Barber Shop
04.2023 - 08.2023
  • Provided hair treatments, cuts, and styling services
  • Supervised salon operations in manager's absence
  • Trained junior stylists and promoted products to clients

Restaurant Waiter

La Mejillonera
05.2021 - 08.2021
  • Greeted guests and ensured a welcoming dining experience
  • Handled food orders and maintained cleanliness
  • Communicated effectively with kitchen and bar teams


Customer Service Sales Representative

ETECSA
04.2019 - 03.2021
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Hairdresser

Neptuno
09.2015 - 03.2019
  • Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
  • Boosted salon revenue by upselling hair care products and services based on individual client needs.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

Mid-Level Technician in - Human Resources

Enrique Varona Gonzalez
Pina , Ciego De Avila
07-2014

Skills

  • Customer service

  • Point of sale systems

  • Visual merchandising

  • Inventory management

  • Product knowledge

  • Conflict resolution

  • Time management

  • Multitasking

  • Customer relationship management

  • Call center operations

  • Product sales

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Shop Assistant

The Woolen Outlet
01.2024 - 08.2024

Process Operator

Vistamed
10.2023 - 12.2023

Hairdresser Assistant

Blaze Barber Shop
04.2023 - 08.2023

Restaurant Waiter

La Mejillonera
05.2021 - 08.2021

Customer Service Sales Representative

ETECSA
04.2019 - 03.2021

Hairdresser

Neptuno
09.2015 - 03.2019

Mid-Level Technician in - Human Resources

Enrique Varona Gonzalez

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Claudio Abellas Rivero