Claudia Senger
Isle Of Man
Summary
Experienced Administrative Receptionist with background in high-volume office settings. Demonstrated strengths in multi-tasking, communication and customer service management coupled with a strong understanding of administrative tasks, including coordination, scheduling and reception support. Resourceful Administrative Receptionist known for high productivity and efficient task completion. Possess specialized skills in customer service, data entry, and calendar management. Excel in communication, time management, and problem-solving to enhance office operations and client satisfaction.
Overview
6
6
years of professional experience
Work History
Receptionist Administrator
NedBank Private Wealth
Douglas, Isle Of Man
12.2023 - Current
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Responded promptly to emails from customers and other departments within the organization.
- Coordinated meetings between internal departments and external partners and clients.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Adhered to company policies regarding confidentiality of sensitive information.
- Supported office security by following safety procedures and controlling access via reception desk.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Monthly newsletters
Receptionist Administrator
Claremont Hotel
Douglas , Isle Of Man
06.2022 - 09.2022
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Responded to emergency situations in a timely manner.
- Compiled daily reports of occupancy levels for management review.
- Organized group check-ins according to prearranged plans.
- Developed relationships with frequent customers in order to increase repeat business.
- Arranged tours, taxis or restaurant reservations for customers.
- Verified customer credit to establish payment method for accommodations.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Handled cash transactions accurately while adhering to established accounting procedures.
Airport Security Officer
Heathrow Airport Ltd
London, United Kingdon
09.2018 - 06.2021
- Conducted security checks of passengers and their baggage, ensuring compliance with TSA regulations.
- Patrolled terminal buildings and other areas to ensure the safety of travelers and staff.
- Enforced airport rules, policies, and regulations related to passenger screening procedures.
- Responded quickly and effectively to any reports of suspicious or criminal behavior.
- Assisted law enforcement officers in apprehending suspects when required.
- Operated metal detectors and X-ray machines at checkpoints.
- Identified prohibited items in checked luggage using advanced scanning technologies.
- Conducted random bag inspections as part of an active deterrence program.
- Participated in regular drills simulating emergency scenarios.
- Searched individuals and baggage for weapons and other prohibited items.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Operated controls on explosive detection system to manipulate and clear images.
Education
Some College (No Degree) -
English For Work Place
Isle Of Man College Skills
- Problem-solving
- Professionalism
- Adaptability
- Administrative Procedures
- Confidential information management
Languages
Portuguese
First Language
English
Intermediate (B1)
B1
Timeline
Receptionist Administrator
NedBank Private Wealth
12.2023 - Current
Receptionist Administrator
Claremont Hotel
06.2022 - 09.2022
Airport Security Officer
Heathrow Airport Ltd
09.2018 - 06.2021
Some College (No Degree) -
English For Work Place
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