Claudia Barisic
Building Trust, Sales And Customer Satisfaction
Dubai
Summary
A customer-oriented Sales professional with understanding for luxury brands, loyalty and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. High Willingness to take on added responsibilities to meet team goals and seeking career growth.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Cabin Crew Member
Emirates
04.2023 - Current
- Maintained outstanding customer satisfaction levels by delivering service with a smile and going the extra mile to attend to customer requirements.
- Give customers information about available products and services to build awareness.
- Remained calm under pressure to handle customer complaints and solve problems.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Cabin Crew Member
SAS, Scandinavian Airlines
04.2022 - 04.2023
- Followed company regulations and rules promoting safe environment for both travellers and employees.
- Attended pre-flight meetings to receive updates on flight requirements and schedules for smooth flight operations.
- Interacted warmly and professionally with travellers of different backgrounds and cultures, upholding brand standards.
- Guided passengers in following safety procedures in emergency situations and offered reassurance to calm anxieties.
Business Development Executive
Eletive
09.2020 - 04.2022
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Added value to marketing material by introducing creative advertising concepts, driving customer interest.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Closed long-term agreements through skilful negotiation.
- Coached and trained staff to comply with company policy and procedures.
Customer Service Representative
Förenade Bil, BMW
08.2019 - 12.2019
- Provided product knowledge assistance to customers, guiding them towards informed purchasing decisions based on their specific needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
Insurance Agent
Trygg Hansa
10.2017 - 09.2018
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analysed customer needs and provided the best options, upselling products and services.
- Skilfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
Education
Diploma of Higher Degree - B2B Sales
Grit Academy
Sweden 04.2001 -
High School Diploma -
Sundsgymnasiet
Sweden 04.2001 -
Skills
Customer satisfaction
Communication Skills
Sales
Networking
Customer Service
Relationship Building
Teamwork and Collaboration
Problem-Solving
Time Management
Timeline
Cabin Crew Member
Emirates
04.2023 - Current
Cabin Crew Member
SAS, Scandinavian Airlines
04.2022 - 04.2023
Business Development Executive
Eletive
09.2020 - 04.2022
Customer Service Representative
Förenade Bil, BMW
08.2019 - 12.2019
Insurance Agent
Trygg Hansa
10.2017 - 09.2018
Diploma of Higher Degree - B2B Sales
Grit Academy
04.2001 -
High School Diploma -
Sundsgymnasiet
04.2001 -