Clany Gilbert D'Souza
Dubai
Summary
To accomplish a senior level position with my skills, qualifications, capabilities, and experience which will allow me to contribute to the growth and success of the organization.
Overview
8
8
years of professional experience
Work History
Resource Allocator
Sharjah Aviation Services
06.2023 - Current
- Accountable for ensuring that resource allocation is independent, without prejudice, and aligned with business needs
- Provide an independent view regarding effective utilization of resources
- Conduct shift-planning, factoring in resource availability and operational demands
- Handled high-volume phone calls and emails, ensuring timely responses to customer inquiries.
- Worked closely with accounting department to ensure accurate invoicing and prompt payment processing for clients'' reservations.
- Processed payroll accurately and on-time, ensuring employee satisfaction and adherence to labor laws.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Passenger Service Agent
Sharjah Aviation Services
12.2021 - 05.2024
- Ensured timely flight departures by managing pre-boarding
- Collaborated with security for safe transit of passengers and luggage
- Handled lost-and-found inquiries and resolved disruptions like denied boarding or cancellations
- Enhanced customer satisfaction with information on flight schedules and fares
- Organized boarding gates and accelerated check-in processes
- Supported revenue generation by upselling products and services
- Handled travel arrangements for executives including booking flights,accommodations,transportation while remaining within budget constraints.
Customer Service Supervisor
National Parking Co.
12.2016 - 11.2021
- Assessed customer needs to ensure satisfaction
- Built trust with customers through open communication
- Resolved complaints and provided solutions within time limits
- Recommended products/services to management
- Assisted with orders, refunds, and exchanges
- Ensured quality customer service alongside the operations manager
- Managed cash, policies, and prepared shift reports.
- Completed monthly payroll for employees.
Education
Bachelor of Business Management -
Mangalore University
05.2016
Skills
- Microsoft Office
- Report writing
- Employee and Customer Relation
- Cash flow management
- Payroll processing
- Collections and invoice processing
Personal Information
- Date of Birth: 11/25/94
- Gender: Male
- Nationality: Indian
- Driving License: Category A
Languages
English
Native language
Timeline
Resource Allocator
Sharjah Aviation Services
06.2023 - Current
Passenger Service Agent
Sharjah Aviation Services
12.2021 - 05.2024
Customer Service Supervisor
National Parking Co.
12.2016 - 11.2021
Bachelor of Business Management -
Mangalore University
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