Claire Sheehan
Limerick City
Summary
Dedicated and highly experienced retail professional with over twenty years of progressive experience at TK Maxx, demonstrating a strong commitment to delivering exceptional customer service, operational excellence and team development.
Having progressed from Associate to Team Leader, I have developed extensive knowledge across all areas of store operations, cash management, merchandising, stock processing, compliance and people leadership.
I am passionate about developing high- performing teams, driving commercial results and creating a positive working environment where colleagues can thrive. I consistently lead by example, take ownership of challenges, and maintain the highest operational standards.
I am now seeking to progress into a management role where i can further contribute to the success of the business through effective leadership, coaching and continuous improvement.
Overview
21
21
years of professional experience
Work History
TK Maxx Team Leader
TK Maxx
Limerick city, Ireland
11.2025 - Current
Led store operations as Team Leader, recognised for experience, reliability, and leadership ability. Developed and motivated associates to achieve outstanding customer service and maintain high operational standards.
- Monitored team performance, identifying areas for improvement and implementing corrective actions.
- Maintained excellent employee relationships by cultivating a supportive, positive and helpful working environment.
- Monitored staff performance and developed improvement plans.
TK Maxx Associate
TK Maxx
Limerick city, Ireland
05.2005 - 11.2025
Gained comprehensive experience across key operational areas while enhancing understanding of customer service, stock management, merchandising, and store operations.
- Identified and resolved customer needs promptly and efficiently.
- Provided exceptional customer service, resolving queries promptly to maintain high satisfaction levels.
- Assisted associated departments with clerical and administrative support.
Education
Certificate of Higher Education - Accountancy
Presentation College
Limerick, 01-2004
Skills
- Lead daily Rhythm and Routines to ensure smooth store operations
- Ensure company policies, procedures and operational standards are consistently maintained
- Deliver training across multiple operational areas, including Cash Office procedures
- Conduct Fire Risk Assessments and support Health and Safety compliance
- Drive customer service excellence and support the achievement of Treasure Card and Medallia targets
- Coach, mentor and develop associates to maximise individual and team performance
- Support management in achieving business objectives through effective planning, communication and leadership
- Key holder responsible for opening and closing the store safely and efficiently
- Lead by example, creating a positive and inclusive working environment
Timeline
TK Maxx Team Leader
TK Maxx
11.2025 - Current
TK Maxx Associate
TK Maxx
05.2005 - 11.2025
Certificate of Higher Education - Accountancy
Presentation College