Claire Ryan
Tipperary
Summary
Results-driven executive with expertise in report preparation, strategic planning, and compliance auditing. Proven track record in data analysis and project documentation, leading to enhanced organizational growth and performance metrics. Strong leadership and analytical skills demonstrated through effective team management and successful strategy implementation. Committed to fostering a culture of continuous improvement and operational efficiency.
Overview
33
33
years of professional experience
Work History
Higher Executive Officer
An Garda Siochana
Thurles, Co. Tipperary
01.2020 - 05.2025
- Prepared reports and presentations for management review to support strategic decision-making.
- Organized project documentation and maintained records, enhancing team efficiency.
- Coordinated meetings and scheduled appointments for senior executives, optimizing time management.
- Managed office supplies inventory and ordered materials, ensuring availability of necessary resources.
- Conducted research to gather information for various projects and initiatives.
- Collaborated with colleagues to develop strategies for operational improvement, driving organizational success.
- Communicated with stakeholders to facilitate project updates and ensure information flow.
- Monitored team performance against established goals, providing guidance to enhance productivity.
Higher Executive Officer
An Garda Siochana
Dublin
06.2018 - 01.2020
- Assisted in preparing reports and presentations for management review.
- Coordinated meetings and scheduled appointments for senior executives.
- Collaborated with HR and recruiting teams to ensure alignment of recruitment plans with overall business objectives.
- Analyzed workforce data to identify trends and support planning initiatives.
- Developed staffing models to optimize resource allocation and efficiency.
- Collaborated with management to forecast labor needs based on operational demands.
- Utilized scheduling software to manage employee shifts and availability effectively.
- Provided administrative support to ensure efficient office operations daily.
- Monitored team performance against established goals and objectives, providing guidance when necessary.
- Identified areas of improvement within existing processes then developed solutions accordingly.
- Provided support during system upgrades or migrations, ensuring minimal disruption of operations.
- Provided guidance and support on data-driven decision making processes that impact the workforce plan.
- Conducted statistical analysis and prepared reports to guide development plans.
Executive Officer
An Garda Siochana
Templemore, Co. Tipperary
06.2009 - 06.2018
- Facilitated training sessions for staff to promote best practices and operational excellence.
- Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.
- Designed and implemented organizational procedures, policies, systems and processes.
- Delegated work to staff, setting priorities and goals.
- Organised Health and Safety Meetings, conducted reviews and completed all Health and Safety documents.
- Facilitated Fire Drills as the Fire Warden.
Staff Officer
Department of Justice
Tipperary
03.2002 - 06.2009
- Organized meetings and prepared agendas to streamline discussions and decisions.
- Reviewed case files to ensure adherence to established legal protocols.
- Conducted staff meetings to ensure team members had the necessary resources and information needed for successful project completion.
- Provided administrative support to senior staff, including scheduling appointments and maintaining calendars.
- Organized data into reports and presentations for senior management review.
- Maintained accurate records of employee performance evaluations, attendance records, leave requests.
- Participated in special projects as requested by senior leadership team members.
- Conducted performance evaluations and provided constructive feedback.
- Maintained positive working relationship with fellow staff and management.
- Completed file applications for Irish Naturalisation
Systems Analyst Programmer
Department of Social Welfare
Dublin
03.2001 - 03.2002
- Analyzed user requirements to improve software solutions for social welfare programs.
- Developed and maintained applications to support departmental operations and services.
- Conducted system testing to ensure quality and reliability of software updates.
- Provided technical support to staff, resolving issues related to software usage.
- Participated in team meetings to discuss project progress and address challenges.
- Developed, tested and implemented system software programs to improve workflow and efficiency.
- Troubleshot complex technical issues that arose during the course of development cycles.
Clerical Officer
Revenue Commissioners
Limerick
03.2000 - 03.2001
- Managed daily office correspondence and maintained organized filing systems.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Prepared documents and reports for internal meetings and presentations.
- Provided administrative support to senior staff as needed.
- Handled customer inquiries and directed them to appropriate departments.
- Handled confidential information in a discreet manner.
- Provided general clerical support such as photocopying, faxing, scanning.
- Organized physical files and electronic databases related to client accounts.
- Managed revenue collection processes to ensure timely payments and compliance.
- Educated taxpayers on their rights and responsibilities when it comes to paying taxes.
- Interacted with taxpayers, solicitors, accountants, and representatives to collect on delinquent taxpayer accounts and secure late returns.
- Maintained up-to-date knowledge of current tax laws and regulations.
Clerical Officer
Department of Public Enterprise
Shannon, Co. Clare
02.1998 - 03.2000
- Provided general clerical support such as photocopying, faxing, scanning.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Performed data entry functions using computers and various software programs.
- Maintained and updated filing systems both manually and electronically.
- Greeted visitors and customers in a professional manner.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Assisted with the preparation of presentations or other projects as needed.
- Monitored office supplies inventory levels and placed orders when necessary.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Classified and catalogued items according to content and purpose.
Administration Clerk
Kilmallock Credit Union
Kilmallock, Co. Limerick
02.1994 - 02.1998
- Processed member applications for loans and accounts efficiently.
- Maintained accurate records in the credit union's database system.
- Assisted members with inquiries regarding services and account information.
- Supported daily operations by managing office supplies and inventory.
- Prepared correspondence and documentation for member transactions and communications.
- Answered phone calls, responded to emails and routed incoming mail.
- Maintained filing systems for records, correspondence, reports and documents.
- Processed customer transactions accurately and efficiently.
- Handled cash deposits, withdrawals, and transfers in a fast-paced environment.
- Resolved customer complaints by identifying issues and providing appropriate solutions promptly.
- Assisted customers with opening new accounts and completing account maintenance activities.
- Maintained accuracy of all financial records within the Credit Union.
- Verified customer identification documents and entered data into the Credit Union system.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Performed daily balancing of cash drawers.
- Maintained confidentiality of customer information at all times.
- Reviewed documentation for loan applications before submitting them for approval.
- Trained employees on cash drawer operation.
- Received and counted daily inventories of cash, drafts and checks.
Administration Clerk
Tipperary Credit Union
Tipperary
01.1992 - 03.1994
- Processed member applications for loans and accounts efficiently.
- Maintained accurate records in the credit union's database system.
- Assisted members with inquiries regarding services and account information.
- Supported daily operations by managing office supplies and inventory.
- Prepared correspondence and documentation for member transactions and communications.
- Provided general office support such as photocopying, faxing and scanning documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Managed cash drawers and balanced daily transactions.
- Provided support for loan applications and approvals.
- Verified customer identification documents and entered data into the Credit Union system.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Performed daily balancing of cash drawers.
- Maintained confidentiality of customer information at all times.
- Reviewed documentation for loan applications before submitting them for approval.
Education
Masters in Governance -
Institute of Public Administration
DublinSome College (No Degree) - Certificate in Social Sciences
The Open University
Some College (No Degree) - Train the Trainer Certificate
Galway University
GalwaySome College (No Degree) - Occupational Health and Safety Officer
An Garda Siochana
TipperarySome College (No Degree) - Leaving Certificate 1992
St Annes Secondary School
TipperarySome College (No Degree) - Secretarial Course
St Ailbe's Secondary School
TipperarySkills
- Report preparation
- Project documentation
- Strategic planning
- Data analysis
- Compliance auditing
- Workforce planning
- Performance monitoring
- Problem solving
- Team management
- Staff development
- Human resources management
- Self motivation
- Conflict resolution
- Task prioritization
- Multitasking capacity
- Adaptability and flexibility
- Time management
- Quality assurance
Affiliations
- Band singer for 25 years
- Interests include: Music, walking, Documentaries on History and eating out.
References
References available upon request.
Timeline
Higher Executive Officer
An Garda Siochana
01.2020 - 05.2025
Higher Executive Officer
An Garda Siochana
06.2018 - 01.2020
Executive Officer
An Garda Siochana
06.2009 - 06.2018
Staff Officer
Department of Justice
03.2002 - 06.2009
Systems Analyst Programmer
Department of Social Welfare
03.2001 - 03.2002
Clerical Officer
Revenue Commissioners
03.2000 - 03.2001
Clerical Officer
Department of Public Enterprise
02.1998 - 03.2000
Administration Clerk
Kilmallock Credit Union
02.1994 - 02.1998
Administration Clerk
Tipperary Credit Union
01.1992 - 03.1994
Masters in Governance -
Institute of Public Administration
Some College (No Degree) - Certificate in Social Sciences
The Open University
Some College (No Degree) - Train the Trainer Certificate
Galway University
Some College (No Degree) - Occupational Health and Safety Officer
An Garda Siochana
Some College (No Degree) - Leaving Certificate 1992
St Annes Secondary School
Some College (No Degree) - Secretarial Course
St Ailbe's Secondary School