Claire Kelly
Dublin,Leinster
Summary
A dedicated professional with expertise in transparent communication, customer relationship building, and leadership & influence. Demonstrates exceptional skills in problem-solving, data entry proficiency, and order processing capability. Known for a positive disposition, empathy understanding, and time-management prowess. Committed to fostering strong team leadership and effective relationship management to drive organisational success.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Operations team leader
Osteotec Ireland
Dublin, Leinster
11.2023 - Current
- Streamlined operations processes to enhance efficiency
- Regularly communicated with upper management about progress; kept them informed about any challenges faced by the operation team.
- Monitored team performance, providing constructive feedback when necessary.
- Managed conflict resolution within the team to maintain a harmonious work environment.
- Coordinated staff schedules, ensuring smooth day-to-day running of operations.
- Fostered a positive working environment, enhancing overall team morale and motivation.
- Trained new team members, ensuring consistent performance standards.
- Produced monthly reports to update staff and management on challenges and successes.
- Worked closely with management team to identify and mitigate potential operational risks.
Customer service team lead
Tekno Surgical
Dublin, Leinster
07.2014 - 11.2023
- Optimised workflow processes to enhance overall service delivery.
- Prioritised tasks effectively during peak periods to maintain high levels of service quality.
- Built strong relationships with key clients for enhanced business growth.
- Managed queries from customers to ensure timely resolution.
- Created a positive work environment by promoting team spirit and motivation.
- Handled customer complaints, resulting in increased loyalty and retention.
- Trained new employees on company policies and procedures to maintain standards of service.
Customer service manager
Ladbrokes
Dublin, Leinster
06.2008 - 07.2014
- Enhanced customer service by providing accurate information on betting odds and payouts.
- Resolved disputes quickly and professionally; improved overall customer experience.
- Balanced cash drawers at end of day; accountability ensured.
- Processed winning bets swiftly, heightening client satisfaction levels.
- Assisted clients in placing bets effectively, encouraging return business.
- Collaborated with other bookmakers to maintain updated industry knowledge.
Education
GCSEs - Leaving Certificate
Deansrath Community College
Dublin, Leinster 09.2002 - 06.2007
Skills
- Transparent communication
- Communication excellence
- Customer relationship building
- Leadership & influence
- Customer relationship management
- Problem-solving
- Patient attitude
- Data entry proficiency
- Order processing capability
- Positive disposition
- Empathy understanding
- Time-Management prowess
- Team Leadership
- Relationship Management
Affiliations
- Cooking - big foodie!
- Reading
- Walking
- Dance Fit
References
References available upon request.
Timeline
Operations team leader
Osteotec Ireland
11.2023 - Current
Customer service team lead
Tekno Surgical
07.2014 - 11.2023
Customer service manager
Ladbrokes
06.2008 - 07.2014
GCSEs - Leaving Certificate
Deansrath Community College
09.2002 - 06.2007
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