Claire Heavey-Hendrick
Dublin
Summary
Dynamic customer service professional recognized for a strong commitment to delivering exceptional experiences and improving customer satisfaction. Proven ability to navigate high-pressure environments while maintaining productivity and efficiency in management operations. Core competencies include strategic planning, team leadership, and operational improvement, complemented by effective communication and problem-solving skills. Dedicated to fostering positive outcomes through adaptability and a resourceful approach to challenges.
Overview
13
13
years of professional experience
Work History
Managing Director
Woodmill Artane
Dublin , Ireland
10.2011 - 11.2024
- Oversaw food preparation, production and presentation according to quality standards.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed accounts payable, accounts receivable and payroll.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Maintained detailed records of sales transactions and daily shift reports.
- Resolved problems or concerns to satisfaction of involved parties.
- Resolved conflicts among employees in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Some College (No Degree) - Personal Trainer And Gym Instructor
Fitcert
Dublin05-2015
Some College (No Degree) - Beauty Therapy And Business Conduct
Crumlin College Of Further Education
Dublin 05-2005
Some College (No Degree) - Marketing, Advertising, Sales And Public Relations
Dublin Business School
Dublin Skills
- Business development
- Human resources management
- Operations management
- Staff management
- Business planning
- Stock control
- Quality assurance
- New business launch
- Team collaboration
- Mentoring and training
- Revenue growth
- Client relationships
- Investor relations
Affiliations
- Fitness
- Running
- Nutrition
Timeline
Managing Director
Woodmill Artane
10.2011 - 11.2024
Some College (No Degree) - Personal Trainer And Gym Instructor
Fitcert
Some College (No Degree) - Beauty Therapy And Business Conduct
Crumlin College Of Further Education
Some College (No Degree) - Marketing, Advertising, Sales And Public Relations
Dublin Business School
Similar Profiles
Jesus Fuentes MendozaJesus Fuentes Mendoza
Pharmacist at Chemist Warehouse ArtanePharmacist at Chemist Warehouse Artane
JESSE BROWNJESSE BROWN
Cabinet Finisher at The American WoodmillCabinet Finisher at The American Woodmill
Michael RatajczakMichael Ratajczak
Research Engineer at TenableResearch Engineer at Tenable