Summary
Overview
Work history
Education
Skills
References
Work availability
Timeline
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Claire Duerden

Barnsley,South Yorkshire

Summary

Organised and dedicated person with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Committed and motivated in the role with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative.

Overview

24
24
years of professional experience
2
2
years of post-secondary education

Work history

Kitchen & Bathroom Adviser

Wickes Building Supplies
Barnsley, South Yorkshire
11.2007 - Current
  • Proactively resolves any customer queries by treating after sales as important as pre sales
  • Follows the Wickes customer journey in terms of lead taking (Build credibility, create the look and build functionality).
  • Consistently strives to achieve leads, sales and service targets set out in line with the company expectations
  • Ensure correct use of company systems when capturing customer details for lead capture (Home visit pads/Vision/CMT)
  • Support in continually developing and improving knowledge in DIFM customer service, to optimise and grow sales performance, reduce costs and increase customer satisfaction.
  • Assists design consultants with administration tasks when requested by the wider management team
  • Adheres to GDPR regulations at all times, ensuring customer data is kept secure.

Banking clerk

Tesco Express
Barnsley, South Yorkshire
05.2000 - 11.2007
  • Followed all bank procedures during transactions for operational excellence.
  • Ensured accurate financial records by meticulous record keeping.
  • Escalated complex issues to management in a timely manner for prompt resolution.
  • Collaborated closely with the security team to ensure safety measures were upheld in the branch.

Education

NVQ Level 1 - Secretarial

Barnsley College
Barnsley, South Yorkshire
09.1997 - 09.1999

Skills

  • Problem-solving
  • Communication skills
  • Team building
  • Resourcefulness
  • Public Relations
  • Attention to Detail
  • Training and Development
  • Creative
  • Good timekeeping
  • Excellent organisational skills
  • Cash handling
  • Product knowledge

References

References available upon request.

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Kitchen & Bathroom Adviser

Wickes Building Supplies
11.2007 - Current

Banking clerk

Tesco Express
05.2000 - 11.2007

NVQ Level 1 - Secretarial

Barnsley College
09.1997 - 09.1999

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Claire Duerden