Claire Craig
Summary
High-achieving Account Manager offering extensive experience in developing account plans, increasing revenue and deepening customer relationships. Excellent communication and problem solving abilities. Ready to bring 6 years' experience to a new position.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
The Irish Times
2019.01 - Current
- Managing business relationships & driving revenue across print & digital platforms
- Strategising and planning
- Responsible for a portfolio of clients 800K +
- Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
- Identified opportunities for cross-selling products and services to existing customers.
- Managed key account relationships, ensuring customer loyalty and retention.
- Identifying new revenue opportunities
- Nurturing and growing business relationships
- Liaising with internal stakeholders
- Providing creative solutions
- Tracking and achieving monthly and annual targets
- Account projections and analysis
- Presenting and pitching for new business
- Working with design teams to build creative assets for clients
- Maximizing PR exposure for clients.
Agency Sales
Urban Media
2017.01 - 2019.01
- Managing a portfolio of agency advertisers
- Driving revenue
- Providing creative solutions with digital, spot and OOS solutions for agency clients
- New Business & Client acquisition
- Developing and nurturing strong relationships with clients & agencies
- Tracking and achieving monthly and annual targets
- Account projections and analysis
- Liaising with the Clients, Traffic, Production, Accounts, Digital and Promotional teams to ensure the best results for the client while still managing expectation.
- Conducted presentations of agency services to prospective clients.
News & sport presenter
Classic Hits 4fm
2011.01 - Current
- Researching news
- Editing copy
- Presenting comprehensive hourly bulletins consisting of news, sport, entertainment and weather to a national audience
- Driving social media, twitter & facebook
- Promo work; organising and executing events on behalf of the marketing team
- Driving company vehicle
- Promoting station to general public
- Stock control
- Live links with Dj back to the station.
Broadcast Journalist news & sport
FM104 & Q102
2016.01 - Current
- Researching news
- Editing copy
- Updating website and social media
- Reviewing press releases
- Presenting live on air comprehensive hourly bulletins consisting of news, sport, entertainment and weather to a Dublin audience.
Communications Manager
St Andrews Malahide
2015.01 - Current
- GDPR Compliance
- Managing Database
- Internal and external communications
- Dealing with Press queries
- Writing press releases
- Marketing & Advertising.
Receptionist
Newstalk 106-108
2007.10 - 2008.10
- Meeting and greeting high profile guests from the world of politics, business, sport and entertainment
- Office management
- Handling incoming calls.
Education
HND Journalism -
Colaiste Dhulaigh
12.2004
Digital Media for Radio -
Skillnet
Skills
- Excel
- PP
- Digital
- Excellent knowledge of social media platforms
- Confident decision making skills
- Strong news sense
- Good Communicator
- Reliable
- Responsible
- Good phone manner
- Qualified in First Aid
- Full Clean driving license
- Operations
- Database Management
- Inventory understanding
- Partnership Development
- Excellent negotiation skills
- Business strategies
References
References available on request
Hobbies and Interests
- Current Affairs
- Sport
- Writing
- Music
- Fitness
Timeline
Senior Account Manager
The Irish Times
2019.01 - Current
Agency Sales
Urban Media
2017.01 - 2019.01
Broadcast Journalist news & sport
FM104 & Q102
2016.01 - Current
Communications Manager
St Andrews Malahide
2015.01 - Current
News & sport presenter
Classic Hits 4fm
2011.01 - Current
Receptionist
Newstalk 106-108
2007.10 - 2008.10
HND Journalism -
Colaiste Dhulaigh
Digital Media for Radio -
Skillnet
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