Cinthia Tsuzuki
Dublin
Summary
Professional with a BS in Business & Administration and available to work full time (stamp 1G visa). Bachelor´s Degree in Accounting & Finance - NFQ Level 8 at Independent College Dublin. Also, experience in Supply Chain, Sourcing, Plan and Control (working in data analysis and result creation for KPI). Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support. Reliable sales associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work History
RETAIL SALE ASSISTANT
DUNNES STORE
DUBLIN
10.2021 - Current
- Providing excellent customer service
- Resolving product problems by researching customer complaints
- Sales and cash management
- Assisted with nightwear & laundry section
- Departmental changeover assisted management with re-plan of footwear & accessories section.
- Increased sales in footwear by 120% on Christmas 2023.
- Tagged products quickly and accurately with price tags and stickers.
- Processed returned or exchanged items and provided refunds to customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Managed customer lines for minimum wait times and high satisfaction.
- Helped customers obtain specialised help for refunds and exchanges.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved efficiency and productivity by acquiring new skills.
FOOD & BEVERAGE ASSISTANT
TALLAGHT CROSS HOTEL
DUBLIN
08.2021 - 10.2021
- Providing excellent guest service demonstrating highest standards of guest welcome
- Ensuring that food is presented appropriately in accordance with hospitality legislation, and that guests are satisfied
- Resolving product and service problems by researching guest' complaints and following up to ensure satisfactory resolution.
- Managed over 50 guests and over 100 in high season.
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
- Advised on food and drink choices based on customer preferences.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
- Polished glasses and cutlery to pristine standards.
- Worked flexible hours, covering nights, weekends and bank holidays.
SALE ASSISTANT
MINGLES ICE CREAM
DUBLIN
10.2019 - 08.2021
- Providing customer service demonstrating highest standards of customer welcome
- Resolving product problems by researching customer complaints and following up to ensure proper and satisfactory solution
- Assisting customers with purchases while operating point-of-sale computer cash register
- Increased sales by 50% on Summer time and school holidays.
- Control and receipt of raw materials in stock and day-to-day products
- Demonstrated product usage and features to customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Maintained accurate records to track cash handling activities.
- Worked energetically to maintain efficient operations during peak trading hours.
- Offered friendly, efficient customer service and handled challenging situations with ease.
GENERAL OPERATIVE
BROADLINE RECRUITERS & OTHERS SIMILAR AGENCIES (SUCH AS ARAMARK, ISS FACILITIES)
DUBLIN
08.2017 - 04.2019
- Manually sorted and loaded goods.
- Used resources responsibly and controlled expenses to meet budgetary controls.
- Kept clean working areas for safe, productive warehouse environments.
- Used cleaning chemicals safely to sanitise work spaces.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Supply Chain Analyst
OI S.A. (TELEMAR GROUP)
BRAZIL, Rio De Janeiro
08.2012 - 08.2016
- Monitored and analysed key performance indicators to drive operational excellence.
- Implemented continuous improvement initiatives to reduce transportation costs.
- Conducted risk assessments and developed contingency plans for supply chain disruptions.
- Collaborated with industrial designers to approve blueprints ahead of manufacture.
- Analysed KPIs and implemented actionable solutions to address underperforming areas.
- Implemented data-driven demand forecasting strategies to minimise stockouts and excess inventory.
- Monitored inventory and conducted periodic audits to align replenishment with business objectives.
- Improved strategic Supplier Relationship Management (SRM) by monitoring supplier performance using vendor scorecards.
- Met client construction needs through effective design and development team collaboration.
- Optimised supply chain functions, implementing actionable improvements to reduce costs.
- Completed customer orders with speed and accuracy.
- Forecasted sales trends to plan team resourcing.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Finance Assistant
OI S.A. (TELEMAR GROUP)
BRAZIL, Rio De Janeiro
08.2012 - 08.2013
- Supported accurate recordkeeping by properly documenting financial transactions.
- Compiled reports on sales, expenditure and marketing for senior management.
- Examined financial documents to check totals, verify transaction accuracy and identify discrepancies.
- Interacted and built collaborative relationships with marketing, sales and operations staff.
- Updated records in SAP to keep account totals correct and current.
- Applied accounting and bookkeeping knowledge to identify areas of weakness and opportunities for improvement in financial systems.
- Prepared reports and projections based on financial data.
- Analysed data and information to identify issues and create tailored solutions.
- Carried out day-to-day duties accurately and efficiently.
Finance Officer
CONTAX PARTICIPAÇÕES SA (TELEMAR GROUP)
BRAZIL, Rio De Janeiro
08.2010 - 07.2012
- Analysed budgets and financial projections for accurate reporting of company performance.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
- Prepared detailed models, reports and charts highlighting complex financial information.
- Provided financial performance reports as part of monthly reporting, monitoring data and information processing to minimise errors by 70%.
- Organised and carried out month-end, quarterly and year-end processes.
- Managed financial updates, watch lists and insurance files.
- Carried out day-to-day duties accurately and efficiently.
- Wrote reports outlining project progress and results.
Performance Analysis Intern
GRUPO ENDESA BRAZIL (ENEL DISTRIBUIÇÃO)
BRAZIL, Rio De Janeiro
01.2009 - 07.2010
- Provided concise instruction for optimised athlete understanding of game rules and play strategies.
- Enhanced data management processes to increase analysis accuracy and efficiency.
- Used digital analytics platforms to assess performance and evaluate transformation opportunities.
- Collected and analysed data to identify patterns and trends in performance metrics.
- Produced analysis quickly for responsive, adaptable support in fast-paced, evolving environments.
- Collated performance data to create reports and dashboards identifying weaknesses and opportunities.
- Collaborated with management to develop and implement Key Performance Indicators, improving productivity and growth in line with key business objectives.
- Communicated technical insights clearly and concisely to non-technical audiences for improved understanding and engagement.
- Successfully delivered on tasks within tight deadlines.
- Used Microsoft Word and other software tools to create documents and clear communications.
Supply Chain Management Intern
CONTAX PARTICIPAÇÕES SA (TELEMAR GROUP)
BRAZIL, Rio De Janeiro
08.2006 - 03.2007
- Used processes and tools to pull data and understand operations.
- Supported department staff with sourcing and distributing products.
- Stored and secured supply chain process documents for audit and reference purposes.
- Oversaw records covering purchasing transactions, distribution flow and stock storage.
- Established operational and administrative procedures and enforced controls.
- Administered expenditure, preventing budget overages with successful control strategies.
- Introduced operational and administrative procedures to uphold integrity of current processes.
- Assisted with collecting, assessing and reporting supply chain performance data.
- Facilitated resolution of problems to meet customer needs.
- Prepared presentations, reports and analysis documents for supply chain meetings.
- Recorded standard work instructions for key supply chain processes.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Defined KPI targets to maintain solid standards of work in Financial team.
- Executed activities within defined operating timelines to achieve company objectives and KPIs.
- Kept appropriate stock levels to match expected demand.
Education
BS´s in Accounting & Finance NFQ Level 8 - Financial
INDEPENDENT COLLEGE DUBLIN
Dublin, Ireland 09.2019 - 12.2022
BS´s of Business Administration NFQ Level 8 - Business Administration
UNIVERSIDADE ESTACIO DE SA
Niteroi, RJ, Brazil 07.2002 - 07.2007
Rutgers the University of New Jersey (Coursera) - Supply Planner
Supply Chain Planning
On Line 10.2023 - 11.2023
Berlitz Dublin Language - English Course
General English Course
Dublin, Ireland 12.2017 - 01.2019
Oscars International - English Course
General English Course
Dublin, Ireland 03.2017 - 09.2017
Skills
- Finance Analysis
- Financial Report
- Negotiation
- Budget
- Forecast
- Administrator activities
- Communication
- IT Skills
- Customer service
- Financial records analysis
- Outstanding customer service
- Promotions
Languages
Portuguese
Native
English
Upper intermediate
Spanish
Elementary
Japanese
Beginner
Custom
- Organized
- Team-spirited
- Goal-driven
- Communicative
Timeline
Rutgers the University of New Jersey (Coursera) - Supply Planner
Supply Chain Planning
10.2023 - 11.2023
RETAIL SALE ASSISTANT
DUNNES STORE
10.2021 - Current
FOOD & BEVERAGE ASSISTANT
TALLAGHT CROSS HOTEL
08.2021 - 10.2021
SALE ASSISTANT
MINGLES ICE CREAM
10.2019 - 08.2021
BS´s in Accounting & Finance NFQ Level 8 - Financial
INDEPENDENT COLLEGE DUBLIN
09.2019 - 12.2022
Berlitz Dublin Language - English Course
General English Course
12.2017 - 01.2019
GENERAL OPERATIVE
BROADLINE RECRUITERS & OTHERS SIMILAR AGENCIES (SUCH AS ARAMARK, ISS FACILITIES)
08.2017 - 04.2019
Oscars International - English Course
General English Course
03.2017 - 09.2017
Supply Chain Analyst
OI S.A. (TELEMAR GROUP)
08.2012 - 08.2016
Finance Assistant
OI S.A. (TELEMAR GROUP)
08.2012 - 08.2013
Finance Officer
CONTAX PARTICIPAÇÕES SA (TELEMAR GROUP)
08.2010 - 07.2012
Performance Analysis Intern
GRUPO ENDESA BRAZIL (ENEL DISTRIBUIÇÃO)
01.2009 - 07.2010
Supply Chain Management Intern
CONTAX PARTICIPAÇÕES SA (TELEMAR GROUP)
08.2006 - 03.2007
BS´s of Business Administration NFQ Level 8 - Business Administration
UNIVERSIDADE ESTACIO DE SA
07.2002 - 07.2007
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