Cillian Gray
Skibbereen,County Cork
Summary
I'm dynamic professional with expertise in performance tracking and CRM system navigation, adept at prospecting and cold calling. I demonstrates strong communication skills and professional organisation, promoting an uplifting culture through customer empathy and rapport building. I am also skilled in prospect qualification, embracing constructive criticism to enhance service delivery. Committed to maintaining patience and composure while achieving career goals as customer claims advisor.
Offering strong foundation in communication and relationship-building skills. Knowledgeable about customer needs analysis. Ready to use and my develop communication, time management, and problem-solving skills your in Claims advisor role.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Sales development representative
Vectoralgorithmics
Toronto , Worked from Ireland (remote work)
2026.02 - Current
- I utilised CRM software proficiently for tracking interactions and transactions accurately.
- Identified and qualified new leads through multi outreach, building robust pipeline.
- Implemented effective sales strategies to maximise product uptake and profitability.
- Coordinated closely with marketing department to align sales strategies with promotional activities.
- Adapted communication style according to client's preferences, fostering strong professional relationships.
- Developed key sales strategies to improve team performance.
- Attended organised regular training sessions with the team, enhancing overall proficiency and productivity levels.
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Listened to customer problems, objections and concerns, offering tailored solutions.
sale development representative
Ablazeai.com
Arizona, United states (remote work)
2025.11 - 2026.01
- Addressed customer service issues promptly, improving brand reputation.
- Attended regular training sessions for the team, enhancing overall proficiency and productivity levels.
- Collaborated effectively with cross-functional teams for cohesive business operations and goal achievement.
- Generated leads through cold calling aiming at conversion into profitable selling deals.
- Adapted communication style according to client's preferences, fostering strong professional relationships.
- Took on constructive feedback on products based on customer responses, aiding mine and teams development.
- Used persuasive selling techniques for enhanced customer conversion rates.
Junior sales executive
Kearys renault
Cork, Ireland
2025.06 - 2025.12
- Provided comprehensive after-sales support to ensure high levels of customer satisfaction.
- Developed customer relationship management strategies to enhance brand loyalty.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, working weekends.
- Increased customer satisfaction by resolving issues.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Applied positive customer service approach to increase satisfaction levels.
Fast food worker
JC's takeaway
Skibbereen, Ireland
2018.06 - 2025.05
- Worked efficiently during peak hours to meet customers' expectations.
- Followed health and safety regulations strictly, enhanced workplace environment.
- Kept track of inventory levels accurately reducing waste and shortage issues.
- Prepared food orders accurately to ensure customer satisfaction.
- Maintained clean work area for better efficiency and hygiene.
- Delegated tasks efficiently to maximise productivity.
- Fostered a positive work environment with regular team-building activities.
- Managed team dynamics by implementing conflict resolution strategies.
- Cultivated strong relationships with clients to secure repeat business.
- Delivered high-quality products to increase customer satisfaction.
Education
Leaving certificate - Maths, Construction, Engineering, English, Irish, Business, Geography
Skibbereen community school
Skibbereen, County Cork 2016.09 - 2022.06
Skills
- Performance tracking
- CRM system navigation
- Embracing constructive criticism
- Prospecting and cold calling
- Strong communication skills
- Professional organisation
- Prospect qualification skills
- Uplifting culture Skills
- Customer empathy
- Patience and composure
- Rapport building capability
Affiliations
- I have a strong interest in sports such as football, the gym and also enjoy travelling.
Timeline
Sales development representative
Vectoralgorithmics
2026.02 - Current
sale development representative
Ablazeai.com
2025.11 - 2026.01
Junior sales executive
Kearys renault
2025.06 - 2025.12
Fast food worker
JC's takeaway
2018.06 - 2025.05
Leaving certificate - Maths, Construction, Engineering, English, Irish, Business, Geography
Skibbereen community school
2016.09 - 2022.06