Ciarán McGinley
Dublin
Summary
Dedicated and results-driven Customer Service Specialist with a strong focus on maximizing customer satisfaction through exceptional support and in-depth industry expertise. Proven ability to build and maintain positive relationships with customers, ensuring a high level of engagement and loyalty. Skilled in swiftly identifying and resolving issues, utilizing advanced problem-solving techniques to provide effective solutions. Adept at retaining and applying detailed service information to enhance efficiency and streamline processes. Known for excellent communication skills, patience, and a commitment to exceeding customer expectations in fast-paced environments
Overview
4
4
years of professional experience
Work History
Crew Control
Aer Lingus
Dublin
09.2024 - 03.2025
- Monitored and managed flight crew schedules to ensure compliance with regulatory and company requirements.
- Coordinated crew assignments, roster changes, and last-minute adjustments due to operational disruptions.
- Ensured adherence to duty time limitations, rest requirements, and fatigue management policies.
- Communicated with pilots, cabin crew, and operations teams to resolve scheduling conflicts and maintain efficient staffing levels.
- Used airline crew management systems to track real-time crew availability and flight coverage.
- Collaborated with operational control centers to support on-time performance and minimize delays.
Customer Service Representative
Tesco
Donegal
01.2024 - 12.2024
- Provided exceptional customer service by assisting customers with both enquiries, complaints and product returns.
- Assisted in the training and mentoring of new employees and creating an enjoyable work environment.
- Operated tills, handled cash and card transactions and also cashed up and balanced tills at the end of shifts.
- Maintained up-to-date knowledge on Tesco products, services and ongoing promotions to provide accurate information to customers.
Cabin Crew
Ryanair
Paphos
01.2023 - 12.2023
- Delivered exceptional customer service to passengers, ensuring their comfort, safety, and satisfaction throughout the flight.
- Conducted safety briefings and demonstrations, while also maximising onboard sales revenue through effective promotion of duty-free items, food, and beverages.
- Assisted passengers with special needs, resolved conflicts, and maintained cabin cleanliness to the highest standards.
- Adhered to company policies and procedures, collaborated effectively with team members, and underwent continuous training.
Customer Service Representative
Fexco
Donegal
01.2022 - 12.2023
- Provided consumers with accurate information concerning their rights under Irish consumer legislation.
- Aided in the resolution of disputes with products or services and managed a substantial volume of inquiries via phone and email.
- Documented interactions in internal systems and escalated complex cases as necessary.
Visual Merchandising Intern
Kildare Village
Kildare
10.2022 - 11.2022
- Collaborated with the Visual Merchandising team to creatively dress window displays and outdoor decorations.
- Participated in setting up 'The Enchanted Forest' initiative for the Children of Barrettstown.
Social Media Manager
O'Reillys Bar and Kitchen
Galway
01.2022 - 06.2022
- Created customer experiences, built relations, and ensured repeat visits.
- Developed and executed social media strategies, published engaging content, and maintained brand consistency.
Bartender
O'Reillys Bar and Kitchen
Galway
01.2022 - 06.2022
- Prepared cocktails, delivered quality service, and maintained bar cleanliness.
- Trained 3 new bartenders and ensured compliance with alcohol service laws.
Bartender/Waiter
Taylor's Bar & Beer Garden
Galway
07.2021 - 01.2022
- Balanced duties as bartender and waiter, crafted drinks, managed tables, and upsold items.
- Maintained health and safety standards and collaborated with the team.
Retail Assistant
CeX
Galway
11.2020 - 07.2021
- Assisted with trade-ins and product inquiries.
- Handled transactions, tested electronics, managed inventory, and supported team training.
Education
Higher Certificate - Film and Television
Galway Technical Institute
Galway, County GalwayLeaving Certificate -
PCC Falcarragh
Donegal, County DonegalSkills
- Microsoft Office
- Organisational skills
- Computer skills
- Customer service
- Administrative experience
- Team leading
- Bilingual
- Communication skills
Additional Information
Advanced/Higher Certificate, 6
Languages
English
First Language
Irish
Proficient
C2
French
Elementary
A2
Timeline
Crew Control
Aer Lingus
09.2024 - 03.2025
Customer Service Representative
Tesco
01.2024 - 12.2024
Cabin Crew
Ryanair
01.2023 - 12.2023
Visual Merchandising Intern
Kildare Village
10.2022 - 11.2022
Customer Service Representative
Fexco
01.2022 - 12.2023
Social Media Manager
O'Reillys Bar and Kitchen
01.2022 - 06.2022
Bartender
O'Reillys Bar and Kitchen
01.2022 - 06.2022
Bartender/Waiter
Taylor's Bar & Beer Garden
07.2021 - 01.2022
Retail Assistant
CeX
11.2020 - 07.2021
Higher Certificate - Film and Television
Galway Technical Institute
Leaving Certificate -
PCC Falcarragh