Summary
Overview
Work History
Education
Skills
References
Timeline
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Ciarán Flood

Dublin

Summary

My professional experience demonstrates a strong blend of collaborative teamwork and self-motivated initiative. I excel in fast-paced environments, consistently delivering high-quality results. My extensive customer service background, gained in both hospitality and banking sectors , honed my ability to build rapport, understand client needs, and provide effective solutions. Proficient in Microsoft office suite, I also possess practical experience with Sage accounting software. Currently pursuing my QFA qualifications, I have successfully completed the loans and regulations exams, demonstrating my commitment to continuous professional development within the finance industry.

Overview

3
3
years of professional experience

Work History

CCL/ATM operator

AIB Grafton St
01.2022 - Current
  • Cash Management: Execute daily reconciliation of branch machines and impersonal accounts, utilising detailed reports to ensure accuracy and mitigate discrepancies
  • Operational Efficiency: Analyse machine performance data to identify and resolve issues, minimising customer transaction errors and improving overall branch efficiency
  • Risk Mitigation & Compliance: Develop and implement comprehensive cheque verification procedures aligned with AML regulations, effectively detecting and preventing fraudulent activities while assessing individual cheque risk profiles.

Cash Operations

AIB Grafton St
08.2021 - Current
  • Cash Operations: Efficiently manage cash flow by accurately verifying, processing, and reconciling customer deposits, withdrawals, and payments ensuring optimal branch liquidity
  • Electronic Funds Transfer: Execute electronic transactions (transfers, bill payments, wire transfers) with precision, strictly adhering to established procedures and security protocols to safeguards customer assets
  • Client-Focused Sales: Proactively identify and capitalise on opportunities to cross-sell banking products and services, tailoring recommendations to individual client needs and financial goals
  • Risk Management & Compliance: Maintain accurate cash balances and enforce stringent security measures, mitigating risk of financial loss, fraud, and unauthorised access while ensuring full compliance with bank policies.

DVU - Document Verification Unit

Permanent TSB Head Office (Anti-Money Laundering)
03.2024 - 04.2018
  • Ensuring the regulatory compliance of customer accounts.
  • Conducted keesing process to match provided information with existing records.

Sanctions

  • Maintained adherence to regulations by using internal resources, specifically safewatch, to oversee the proper allocation of capital
  • Implemented protocols to ensure secure transfer of funds between bank accounts.
  • Enhanced efficiency by leveraging Factiva to cross-reference matches with PEP's, RCA's, SIP's, and Sanctioned Individuals.

Transaction Monitoring

  • Monitored all account transactions including withdrawals and deposits.
  • Analysed bank statements to track and categorize high-value money transactions.

Customer Risk Assessment (CRA)

  • Implemented effective strategies to monitor high-risk individuals such as PEP's and criminals.

Education

Bachelor of Arts - Business

National College of Ireland
Dublin 1
01.2021

Business & Finance (Level 5) -

Whitehall College Further Education
01.2018

Leaving Certificate -

Fingal Community College
01.2014

Skills

  • Payment Processing
  • Customer Service
  • POS system operations
  • Time management skills
  • Sales Development
  • Cash Drawer Reconciliation
  • Report Generation
  • Administrative Support

References

AVAILABLE UPON REQUEST

Timeline

DVU - Document Verification Unit

Permanent TSB Head Office (Anti-Money Laundering)
03.2024 - 04.2018

CCL/ATM operator

AIB Grafton St
01.2022 - Current

Cash Operations

AIB Grafton St
08.2021 - Current

Bachelor of Arts - Business

National College of Ireland

Business & Finance (Level 5) -

Whitehall College Further Education

Leaving Certificate -

Fingal Community College
Ciarán Flood