Ciaran Farrell
Dublin,Ireland
Summary
Dedicated professional with compassionate approach, seeking to transition into Attendant role. Adept in customer service and communication, with strong problem-solving skills. Committed to creating positive environment that enhances guest satisfaction and operational efficiency.
Offering strong interpersonal and communication skills, and keen ability to assist and support. Knowledgeable about maintaining cleanliness and ensuring welcoming environment. Ready to use and develop customer service, organisational, and problem-solving skills in [Desired Position] role.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
40
40
years of professional experience
Work history
Attendant / Senior Attendant
National College of Art and Design
Dublin, Ireland
2005.12 - Current
- Handled emergency situations effectively, ensuring the safety of all present.
- Responded to inquiries, resulting in improved customer satisfaction.
- Managed front desk operations smoothly during peak timings.
- Enforced health and safety regulations strictly for a safe environment.
- Coordinated with other staff members effectively, ensuring efficient team collaboration.
- Upkept general health, safety and hygiene standards for safe, clean facilities.
- Reported equipment faults to maintenance teams, enabling prompt resolution.
- Maintained professional qualifications and certifications for best-possible customer care.
- Maintained internal and external facilities to safe, professional standards.
- Documented facility accidents and incidents for evaluation, limiting repeat issues.
- Communicated and enforced safety procedures.
- Administered first aid, reporting incidents and near misses when required.
Security supervisor
Enterprise Ireland
Dublin
2004.02 - 2005.10
- Developed comprehensive incident reports providing vital information for investigations.
- Maintained safety by monitoring CCTV systems and conducting regular patrols.
- Improved site security by training new staff on company procedures and protocols.
- Liaised with law enforcement agencies for effective response to incidents.
- Managed access control, ensuring only authorised personnel entered the premises.
- Conducted risk assessments for enhanced workplace safety.
- Mitigated potential threats with constant surveillance of premises.
- Handled sensitive information confidentially, safeguarding company assets and reputation.
- Led a team of security officers, fostering professionalism and dedication towards duty.
- Monitored alarm systems effectively preventing unauthorised breaches.
- Ensured adherence to health and safety regulations, promoting a secure environment.
- Implemented security protocols which enhanced overall property protection levels.
- Provided excellent customer service whilst maintaining vigilance over property protection.
- Coordinated security operations during high-profile events for optimal crowd management.
- Trained employees on crisis management, improving readiness in emergency situations.
- Oversaw evacuation procedures during emergency situations, ensuring public safety.
- Worked well under pressure to plan and implement solutions to urgent problems.
- Tracked irregularities via foot patrols increasing overall site safety.
- Responded quickly to on-site safety and security incidents.
- Communicated security incidents, issues and policy violations with on-site team to execute appropriate action.
- Oversaw reliable security operations with strong leadership and planning.
- Analysed CCTV to track thefts and compiled incident reports.
- Established clear processes to handle fire and security alarm activations.
- Allocated and verified badges and ID to grant access to authorised individuals.
- Maintained strong corporate image and physical security presence.
- Read and interpreted Standard Operating Procedures (SOP)s, post orders and reports.
- Completed thorough incident reports, recording exact observations, occurrences and witness statements.
- Created hazard-free environment by reporting on building damage and irregularities.
Security Manager
Project Arts Center
Dublin
1996.05 - 2003.07
- Conducted routine security checks across the premises, ensured optimal vigilance.
- Kept abreast with latest trends in corporate security to maintain up-to-date systems and processes.
- Liaised with external contractors to improve physical site security.
- Trained new hires on organisational safety policies ensuring compliance with set standards.
- Evaluated existing protocols and suggested improvements, leading to fortified safety measures.
- Successfully deterred unlawful activities by establishing stringent access control procedures at all entrances and exits of the facility.
- Collaborated with law enforcement agencies, ensured swift resolution of incidents.
- Identified potential security risks, enhanced overall company protection.
- Monitored health and safety measures for guaranteed compliance.
Security supervisor Part time
Football Association of Ireland
Dublin
1997.06 - 2002.04
- Improved site security by training new staff on company procedures and protocols.
- Coordinated security operations during high-profile events for optimal crowd management.
- Trained employees on crisis management, improving readiness in emergency situations.
- Liaised with law enforcement agencies for effective response to incidents.
- Ensured adherence to health and safety regulations, promoting a secure environment.
- Tracked irregularities via foot patrols increasing overall site safety.
- Led a team of security officers, fostering professionalism and dedication towards duty.
- De-escalated conflicts in a calm, composed manner to maintain peace.
- Oversaw evacuation procedures during emergency situations, ensuring public safety.
- Liaised with emergency services to facilitate prompt medical and legal responses.
- Allocated and verified badges and ID to grant access to authorised individuals.
- Managed front-line security operations for team of [Number].
- Employed covert surveillance to monitor individuals and gather evidence of violations.
Security Manager
City Arts Center
Dublin
1992.08 - 1996.03
- Conducted routine security checks across the premises, ensured optimal vigilance.
- Kept abreast with latest trends in corporate security to maintain up-to-date systems and processes.
- Responded promptly and effectively during critical situations maintaining orderliness during crises.
- Trained new hires on organisational safety policies ensuring compliance with set standards.
- Evaluated existing protocols and suggested improvements, leading to fortified safety measures.
- Successfully deterred unlawful activities by establishing stringent access control procedures at all entrances and exits of the facility.
- Collaborated with law enforcement agencies, ensured swift resolution of incidents.
- Identified potential security risks, enhanced overall company protection.
- Monitored health and safety measures for guaranteed compliance.
Garage Supervisor
Ardiffs Garage
Leixlip
1986.03 - 1992.03
- Fostered a positive work environment, enhancing overall team morale and productivity.
- Managed inventory effectively, ensuring availability of necessary parts when needed.
- Complied strictly with health and safety regulations to create a safe working environment for employees and customers alike.
- Built strong relationships with customers, leading to high levels of repeat business.
- Raised team efficiency with comprehensive training schemes in latest automotive technology.
- Delivered excellent customer service, improving the garage's reputation within the local community.
- Managed staff schedules, ensuring even distribution of labour and service requirements to minimise operational disruptions.
- Maintained optimum parts inventory levels, achieving [Number]% inventory discrepancy.
- Maintained excellent health and safety standards for continued compliance.
- Kept appropriate stock levels to meet operational needs.
- Directed and supervised front-of-house operations, upholding company standards.
Education
Leaving Certificate -
Salesian College
Celbridge Scoil Na Mainistreach
Celbridge Co Kildare1980-06
Skills
- Flexibility in scheduling
- Customer relationship management tools
- Stock inventory management
- Administrative duties
- Health and Safety regulations
- Security procedures
- Group exercise leadership
- Health and Safety Compliance
- Communication skills
- Cultural awareness
- Team Leadership
- Resourcefulness
- Conflict Resolution
- Inventory management
- Effective communication
- Decision making
- Safety and risk management
Timeline
Attendant / Senior Attendant
National College of Art and Design
2005.12 - Current
Security supervisor
Enterprise Ireland
2004.02 - 2005.10
Security supervisor Part time
Football Association of Ireland
1997.06 - 2002.04
Security Manager
Project Arts Center
1996.05 - 2003.07
Security Manager
City Arts Center
1992.08 - 1996.03
Garage Supervisor
Ardiffs Garage
1986.03 - 1992.03
Leaving Certificate -
Salesian College
Scoil Na Mainistreach