Ciarán DALY
Naas,Ireland
Summary
Dynamic leader with proven expertise in enhancing customer satisfaction and team productivity at Killashee House Hotel. Excelled in management accounting, financial accounting and communication. Driving cross-training programs and implementing food safety standards. Known for exceptional customer service and team leadership, significantly improving operational efficiency.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Food and Beverage Supervisor
Killashee House Hotel
Naas , Co Kildare
07.2023 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Being the example for all of the approx. 30 staff members while motivating and pushing the staff to be the best version of themselves.
Food and Beverage Assistant
Killashee House Hotel
Naas
04.2022 - 12.2022
- Utilized strong communication skills to relay customer needs clearly between front-of-house staff and the kitchen team.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain sufficient supplies.
Education
Bachelor of Arts - Accounting And Finance
Maynooth University (NUIM)
Maynooth, Ireland 09.2023 - Current
Skills
Financial Analysis
Management Accounting
Communication
Microsoft excel
Customer Service
Team leadership
Time Management
achievements
Employee of the month, Killashee House Hotel
- I won it in the month of July competing with over 300 employees.
References
Ger Alley- General Manager, Killashee House Hotel, Naas, Co. Kildare, Ireland.
Sinead Lawlor- operations manager, Killashee House Hotel, Naas, Co. Kildare, Ireland.
Barbera Sweeney- Financial Accountant, Kildare County Council, Naas, Co. Kildare, Ireland.
Timeline
Bachelor of Arts - Accounting And Finance
Maynooth University (NUIM)
09.2023 - Current
Food and Beverage Supervisor
Killashee House Hotel
07.2023 - Current
Food and Beverage Assistant
Killashee House Hotel
04.2022 - 12.2022
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