Ciarán Walsh
Sales Representative
Dublin
Summary
Enthusiastic Sales and Customer Service professional with experience in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Sales Representative
Dojo
02.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building. Managed full 360° sales cycle.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts, including a major contract with a company generating over €24 million annually. Completed a total of 18 deals.
- Efficiently structured days, completing over 50 col-calls per day.
- Created an extensive pipeline of over 200 interested parties.
Founder
Ha'penny Books
01.2023 - 02.2024
- Formed Ha’penny Books, an innovative Irish book retailer selling our own range of personalized comic books, books, subscription-boxes, and mystery gift-boxes.
- Effectively led a team of five people (illustrators, graphic designers, .software developers), resulting in a successful product launch.
- Built and designed my own website using Shopify.
- Managed all digital marketing activities, using Klaviyo, Meta, and Google Ads.
- Achieved pre-launch turnover projections.
English Language Teacher
Anglofun Schools
08.2022 - 08.2023
- Developed a positive classroom environment by incorporating collaborative learning strategies.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues.
- Assessed student progress, providing constructive feedback to motivate improvement in language proficiency.
- Worked in group and on-on-one classes, with adults, teenagers, and children. Working towards obtaining professional business English certification, and Cambridge Examinations.
- 100% of my students successfully completed their Cambridge Examinations.
Education
Professional Certificate - Groundwork For Success in Sales Development
Salesforce & Coursera
Online 04.2001 -
Professional Certificate - Google Project Management
Google & Coursera
Online 04.2001 -
Professional Certificate - Financial Markets
Yale University & Coursera
Online 04.2001 -
Postgraduate Diploma - Digital Marketing
Digital Marketing Institute
04.2001 -
Bachelor of Arts - Economics And French
University College Dublin
Dublin, Ireland 04.2001 -
Skills
Customer Service
Sales Development
Client Service
Customer Needs Assessment
Sales closing
Customer Relationship Building
Business Development
Product and service knowledge
Lead prospecting
Cold-calling
CRM proficiency
Professionalism
Attention to Detail
Microsoft applications proficiency
Hobbies
Classically trained musician (piano and guitar).
Sports enthusiast.
Timeline
Sales Representative
Dojo
02.2024 - Current
Founder
Ha'penny Books
01.2023 - 02.2024
English Language Teacher
Anglofun Schools
08.2022 - 08.2023
Professional Certificate - Groundwork For Success in Sales Development
Salesforce & Coursera
04.2001 -
Professional Certificate - Google Project Management
Google & Coursera
04.2001 -
Professional Certificate - Financial Markets
Yale University & Coursera
04.2001 -
Postgraduate Diploma - Digital Marketing
Digital Marketing Institute
04.2001 -
Bachelor of Arts - Economics And French
University College Dublin
04.2001 -
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